Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
FTTC install nightmare still unable to connect after 6 days
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- FTTC install nightmare still unable to connect aft...
FTTC install nightmare still unable to connect after 6 days
28-11-2012 12:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I was hoping a staff member might be able to help chase up/finally get my connection sorted out.
I had my phone and fttc installed last Friday 23/11 and since then have been unable to connect, after numerous phone calls hours long I still have no connection my account will not authenticate and throws back the same unable to connect error every time. Even the bt test accounts will not connect and throw back the same error.
This has now been passed to yet someone else on another ticket to run tests on the line.
I am unable to complete any work from home and this going round and round in circles with support staff is making me seriously doubt my choice to move to Plusnet and if I should not just sack it off now and avoid anymore hassle.
Could someone please help get my connection working/move things along quicker asap.
Regards
I had my phone and fttc installed last Friday 23/11 and since then have been unable to connect, after numerous phone calls hours long I still have no connection my account will not authenticate and throws back the same unable to connect error every time. Even the bt test accounts will not connect and throw back the same error.
This has now been passed to yet someone else on another ticket to run tests on the line.
I am unable to complete any work from home and this going round and round in circles with support staff is making me seriously doubt my choice to move to Plusnet and if I should not just sack it off now and avoid anymore hassle.
Could someone please help get my connection working/move things along quicker asap.
Regards
Message 1 of 4
(731 Views)
3 REPLIES 3
Re: FTTC install nightmare still unable to connect after 6 days
28-11-2012 1:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry about the issue and that you feel you've been going round in circles with this.
To clarify what's happened so far, the person you spoke to yesterday evening raised a fault via our faults troubleshooter which triggered some automated tests, those highlighted a potential problem so the ticket has since been in a queue for some manual checks.
I'm just running those checks now for you so I'll get this issue logged with our suppliers as it looks very much like an issue they'd need to pick up for us.
We'll aim to update you again as soon as we can.
EDIT: In the meantime have you tried powering the modem off and back on again?
To clarify what's happened so far, the person you spoke to yesterday evening raised a fault via our faults troubleshooter which triggered some automated tests, those highlighted a potential problem so the ticket has since been in a queue for some manual checks.
I'm just running those checks now for you so I'll get this issue logged with our suppliers as it looks very much like an issue they'd need to pick up for us.
We'll aim to update you again as soon as we can.
EDIT: In the meantime have you tried powering the modem off and back on again?
Message 2 of 4
(386 Views)
Re: FTTC install nightmare still unable to connect after 6 days
28-11-2012 2:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thankyou very much for looking into this for me.
It is nice to know whats going off and that things are actually progressing now.
I have not tried to restart the modem since the weekend so will give that a go when I get home from work incase anything has changed on the line.
If that has any effect I will post back on here with information.
Many Thanks
Additional: Restarted modem when I got home this made no difference.
It is nice to know whats going off and that things are actually progressing now.
I have not tried to restart the modem since the weekend so will give that a go when I get home from work incase anything has changed on the line.
If that has any effect I will post back on here with information.
Many Thanks
Additional: Restarted modem when I got home this made no difference.
Message 3 of 4
(386 Views)
Re: FTTC install nightmare still unable to connect after 6 days
29-11-2012 10:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi reggiesi,
Can you try and <a href="http://www.plus.net/support/broadband/bbfaults/fibre-connection-troubleshooting.shtml">factory reset</a> your Technicolor router, and let me know how you get on.
Chris
Can you try and <a href="http://www.plus.net/support/broadband/bbfaults/fibre-connection-troubleshooting.shtml">factory reset</a> your Technicolor router, and let me know how you get on.
Chris
Message 4 of 4
(386 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- FTTC install nightmare still unable to connect aft...