Hi FTTC installed today, DL speed tested via web consistent (with 2 WAN routers) @ 3.5mb and UL at 17mb. So... is this a line profile thing given the installation was in the last 12 hours or do I have a problem? [edit] BT checker says: Download speed achieved during the test was - 3.3 Mbps For your connection, the acceptable range of speeds is 16 Mbps-77.44 Mbps . Additional Information: IP Profile for your line is - 77.44 Mbps
Hi ivankb, I'm really sorry to hear that you're suffering with poor Fibre speeds. It looks as though your package hasn't been moved on our systems to FTTC. You will still be seeing poor speeds until this gets moved over. I've passed this over to Chris Purvey who is having a look into this for you. He'll pop a post on here shortly and get this sorted out for you.
Your account is now set to the fibre product so you should see an increase in speed. We'll also place your phone line order today. Let me know how you go.
I am now seeing 20mb DL. Hoping that will go up over the next few days!
Is that wired or wireless ? you need to try a wired test to confirm the real speed. Wireless speed may be reduced significantly by many factors.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Hi Estimated line speed: 57Mb (Accurate to within +/- 1Mbit) - Checked on 2013-04-17 10:39:12 Current line speed: 78 Mb So it looks like I am at 78mb already, but BT speedtest shows; " Download speedachieved during the test was - 19.8 Mbps For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps . Additional Information: IP Profile for your line is - 77.44 Mbps " So perhaps there is a "training" thing going on?
There will be line training, but that is about bringing your line down to a stable speed. This smells like a fault to me! Chris and/or Chris will be investigating for you.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
I'm unable to perform any further line tests at the minute due to system issues, can you try a PPPoE as mentioned above and post your speed results when you've done that?
