FTTC Questions

[#1]

It's two days since I put in the request to reorder the fibre installation and have still not had any reply to my ticket 56512382. Can someone give this a nudge please.
Mike

[#2]

Hi Mike,
just nudged a member of our prov team for you.
Jojo

[#3]

When I put in the request to rebook the installation, on Wednesday, I took some time to give a list of dates when I am definately not available. Finally got a response from PlusNet on Saturday afternoon to confirm that an appoitment had been booked for one of these days. What's the point of giving information if it is not read. Also informed once again that a new router will shortly be sent out. Do you have too many of these routers, this is the third one you've tried to send me. Replied to the ticket within 30 minutes to make both of these points. Still waiting any response. Loosing the faith!!!
Mike

[#4]

Hi Mike,
I've fed this back. Unfortunately we can't make any bookings as our supplier's ordering systems are currently unavailable. It will be done as soon as they're available.
Apologies for the oversight there.
Jojo

[#5]

Is this booking system still down. Still no installation date.
Mike

[#6]

I ordered fibre on the 9th of July and Im having exactly the same issue!
"This question is confirmation that your Deferred Hardware - Netgear WNR1000 - FTTC has been nullified. No payment will be taken and no further action is required by you."
Ticket ID: 57504220

[#7]

FYI,
Amanha's issue was something different, see this post for more info: http://community.plus.net/forum/index.php/topic,106016.msg905447.html#msg905447
I'm looking at your account now @mikelally
EDIT: We've requested an appointment for 26/7/12 we'll check this and confirm it within 24 hours.

[#8]

The 26th would be fine. Thanks Adam. I wonder if BT will bother to turn up this time?

[#9]

Hi Mike,
It's not been confirmed yet but I'd expect to see that come through at some point today. We'll keep you posted.
Adam

[#10]

Any confirmation yet?
Mike

[#11]

Hi Mike,
Yes, I'm glad to say the appointment has been confirmed according to our suppliers systems.

[#12]

FIbre finally installed on 26th July. Just finished the 10 day training and speeds are very low. Day 1 17740 down and 860 up, day 10 16530 down and 750 up. I live about 700m from the new cabinet and was expecting download figures in the high 20's and upload figures closer to 1800. From BT speedtest today download speed 16.1 IP profile 10.07, Upload speed 1.69 IP profile 2.
Also as the fibre was only installed on the 26th July but charged from the 25th June invoice I believe a refund is due.
Mike

[#13]

Hi mikeally,
I have refunded the month's service you have been charged for.
Your download speed's are performing how we would expect, you can check your line speed capabilities <a href="http://www.dslchecker.bt.com/adsl/ADSLChecker.welcome">here</a>.
Your upload should be higher than what you are showing. I'd suggest running another speed test and if you are getting the same upload result then raise a fault at http://faults.plus.net.
Any other questions then let me know.
Chris

[#14]

Today I've ran a number of speedtests both BT and Plusnet and I've realised that when my Anti-virus - Vipre - is turned off for the Bt test I get an upload speed of 1600 - 1700 very good also if I run the plusnet broadband speed test I also get 1600 - 1700. However when I re-enable the anti-virus software the upload speed through the BT checker stays the same but the actual upload speed through the Plusnet Broadband speedchecker falls to about 700. As I always have the anti-virus enabled I hadn't noticed this before. Download speeds are consistent with and without anti-virus.
Any ideas anybody?

[#15]

OK I've answered my own question. Seems there's a bug in the Vipre web filtering module. A few people have reported this same problem on the vipre forum. Turned off web filtering and back to full speed. Just have to find out when an update to vipre will be ready to address this.
Mike