FTTC Questions
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- Re: FTTC Questions
Re: FTTC Questions
14-06-2012 11:23 AM
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you might want to remove your mobile number from your post (PM it or put it on a ticket or add it to your account details if necessary) but remember any wierdo on the internet could view your post!
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: FTTC Questions
14-06-2012 11:30 AM
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Number removed
Mike
Re: FTTC Questions
14-06-2012 12:04 PM
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Regards
Mike
Re: FTTC Questions
14-06-2012 2:31 PM
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Don't worry, we will credit the rest back once installed and can confirm the exact rebate due, as clearly you should not be out of pocket as a result of that.
Re: FTTC Questions
14-06-2012 6:59 PM
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Just waiting for a phone call from Order update team in a few days to confirm Engineer visit.
Mike
Re: FTTC Questions
28-06-2012 1:17 PM
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see ticket 56512382
An appointment was provisionally booked by your order update people on 14th June. No call to confirm the appointment received by 21st June so I had to ask if it was confirmed. Customer service confirmed the apointment on Friday 22nd as stated as 28th June between 8:00AM and 1:00 PM. It's now 1:15PM on the 28th and again no engineer from BT. I'm beginning to wonder if this service will ever be installed. Phil please ring me urgently on my mobile to discuss.
Mike
Re: FTTC Questions
29-06-2012 9:49 AM
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Mike
Re: FTTC Questions
29-06-2012 12:04 PM
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I can see your ticket has been picked up this morning but the delay is frankly unacceptable given what's happened. It's with our provisioning team now, I'll give them a shout and see if we can get that expedited for you to bring the order date forwards. I'll be back to you early this afternoon.
Re: FTTC Questions
29-06-2012 1:15 PM
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Thanks for getting back to me on this. I realise that you have no control over BT but I would like to know why they again missed an appointment and in fact rescheduled the appointment without bothering to let anybody know. I also note that the appointment has been re-scheduled without checking if I'm actually available that day. Perhaps there's so little chance of them actually making an appointment on the day it's booked that it doesn't really matter if I'm available or not.
Please do all you can to get this brought forward. It would be nice to actually receive a service I'm already paying for! The most important point of course it that they turn up on the day they have agreed.
One more point, as mentioned on the ticket, is that this is a second line into my house and does not have a phone attached, only the computer and a fax machine (without handset), in order to contact me they must use my mobile number.
Mike
Re: FTTC Questions
29-06-2012 2:30 PM
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Mike
Re: FTTC Questions
29-06-2012 3:20 PM
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Looks like there's been a lot of dropping connections:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13409794385696.png" />
Unsure if there's works going on I'm afraid, it's possible though. I can see our provisioning team have raised the expedite for you now and will let you know as soon as we hear back, I hope things settle down with the connection and that we do manage to get you an appointment as soon as possible.
Re: FTTC Questions
29-06-2012 9:15 PM
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I keep a spare phone around the house for emergencies. Tried it in my other line into the house and the phone works fine. Plugged it into the test socket of the master plug feeding my broadband and no dial tone. Coupled with the jump in line attenuation looks like there is a BT problem.
Phoned BT and no problem showed on the line test so I booked an engineer to visit to sort out.
The earliest day available is of course the day plusnet have managed to book for the FTTC installation. I've ammended the ticket 56512382, and contacted plusnet by phone, so the FTTC engineer can be cancelled but I can't of course re-book until I know the line is working OK - Wednesday at least. So another few weeks added to the FTTC installation I ordered on 31st May.
This is no reflection on Plusnet, they have, as always, tried to help as best they can. Sometimes I guess the Gods are just against you.
Mike
Re: FTTC Questions
02-07-2012 10:15 AM
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Sorry to hear about the bad luck and the issues that you've encountered here. Just to confirm, I've cancelled the pending FTTC order as you requested as I understand you'd like to wait for the line fault to be resolved first.
Do keep us posted as to the progress of that and when you'd like us to re-order FTTC for you.
Adam
Re: FTTC Questions
04-07-2012 10:09 AM
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Thanks to all at Plusnet who've had a hand in this.
Mike
Re: FTTC Questions
04-07-2012 2:28 PM
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Glad to hear you got that sorted out in the end. I've checked and can see that your ticket for a new fibre order is in the appropriate pool so our provisioning team should be picking that up ASAP.
Adam
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