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FTTC Order

Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: FTTC Order

The router has been dispatched for you today, sorry for cutting it a little fine. That should be there on Monday for you.
NewGuy20
Grafter
Posts: 44
Registered: ‎28-03-2013

Re: FTTC Order

Thanks Chris,
I can stop worrying now.
Thanks for all your help
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: FTTC Order

It's all booked in and I've just spoken with our suppliers to confirm your appointment.
Your router should be with you for Monday, you would always to be able to create a PPPoE connection if needed but hopefully that won't be the case.
NewGuy20
Grafter
Posts: 44
Registered: ‎28-03-2013

Re: FTTC Order

Hi Chris,
Router received on saturday AM very speedy service thanks. Can you confirm I'm still all booked in for this afternoon?
Thanks
NewGuy20
Grafter
Posts: 44
Registered: ‎28-03-2013

Re: FTTC Order

All installed now but don't appear to be on the right package estimate as 60mbs and I'm getting 39ish can you give it a nudge?
Also any chance of your putting the phone transfer in?
Thanks
Plusnet Help Team
Plusnet Help Team
Posts: 14,083
Thanks: 298
Fixes: 87
Registered: ‎27-04-2007

Re: FTTC Order

Hi there, I've just changed the account type for you. I'm sorry this wasn't done earlier when you called.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
NewGuy20
Grafter
Posts: 44
Registered: ‎28-03-2013

Re: FTTC Order

Hi Adam,
Can we order the phone transfer now?
Thanks
Plusnet Help Team
Plusnet Help Team
Posts: 14,083
Thanks: 298
Fixes: 87
Registered: ‎27-04-2007

Re: FTTC Order

Hi there,
Your ticket is with our provisioning team at the moment so they should be picking that up ASAP.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team