FTTC Order
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FTTC Order
19-04-2013 9:24 AM
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Only thing is when I looked at my closed questions I can't see anywhere that's it succeeded apart from this modify order unless that's it?
Provisioning of your ADSL Account Information
New Action 21CN Modify Submitted added
(via ADSL2+ Order System Interface)
Re: FTTC Order
19-04-2013 11:06 AM
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I've checked over your order and there has been an issue with it, we're still in a position to get both services activated but it will not be simultaneous unfortunately. As it stands your phone line will complete first and then the fibre order will be placed, however, if you would prefer your fibre order to complete first I can place this orer and then arrange to bring your phoneline across once this has complete.
Apologies for the confusion with this.
Let me know how you'd like to progress with this.
Chris
Re: FTTC Order
19-04-2013 11:15 AM
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Can we do the fibre first then the phone line
Appreciate your help on this
Thanks
Re: FTTC Order
19-04-2013 11:38 AM
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Re: FTTC Order
19-04-2013 2:22 PM
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Your fibre order is now booked in for the same date as it was (29th April 1pm-6pm)
I hope this is OK for you? We'll place the phone transfer as soon as your fibre install has completed.
Re: FTTC Order
19-04-2013 2:26 PM
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Thanks for your can do approach with this one. That date dont really fussed date wise apart from the sooner the better lol
I take it even though the order has been done manually everything else will proceed as normal e.g router delivery etc.
Thanks again
Re: FTTC Order
19-04-2013 3:43 PM
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Re: FTTC Order
19-04-2013 3:49 PM
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I'm really sorry thats about the only day I can't do unless it was AM on Friday otherwise any other day is fine.
Sorry to mess you about.
Re: FTTC Order
19-04-2013 4:31 PM
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Re: FTTC Order
19-04-2013 4:45 PM
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Re: FTTC Order
25-04-2013 4:29 PM
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Could someone check that my FTTC will be with me on Monday morning? Just checking not sure if all the date changes but have confused the router order.
Thanks
Re: FTTC Order
25-04-2013 4:37 PM
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Re: FTTC Order
25-04-2013 4:56 PM
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Thanks
Re: FTTC Order
26-04-2013 10:17 AM
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Re: FTTC Order
26-04-2013 11:40 AM
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Can you confirm it will sent out today?
Thanks
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