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FTTC Download OK, upload very slow

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Grafter
Posts: 203
Registered: ‎09-05-2014

Re: FTTC Download OK, upload very slow

2.5Mb sounds about right to me. However, it might be worth rebooting the modem and letting it re-sync. If there is cross-talk, it's not beyond the realms of possibility that it has reduced the speed from 4Mb to 2.5Mb.
Quote from: MisterW
Quote
I was just looking for the downstream and upstream stats. It can usually be found under DSL information
Err, it's fibre Luke! as Stoker says, you can't get stats from the standard BT modem.

How silly of me  Embarrassed
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Grafter
Posts: 104
Thanks: 7
Registered: ‎12-08-2012

Re: FTTC Download OK, upload very slow

I'll get a 2nd hand HG612 on eBay and unlock it to get line stats. I don't fancy risking it without a backup.
2.5mbps is still less than half  the "Range B impacted / low" estimate for my line.
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Grafter
Posts: 203
Registered: ‎09-05-2014

Re: FTTC Download OK, upload very slow

That's true, have you re-synced?
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Grafter
Posts: 104
Thanks: 7
Registered: ‎12-08-2012

Re: FTTC Download OK, upload very slow

Yes.
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Grafter
Posts: 203
Registered: ‎09-05-2014

Re: FTTC Download OK, upload very slow

I've just checked your line and noticed that banding is set to "1.3M-2.7M Upstream"
It's probably best to just leave it now and see if DLM increases the upper limit. I've never seen that profile before but I'm assuming it's been put in placed based on what it deems correct for the line.
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Grafter
Posts: 104
Thanks: 7
Registered: ‎12-08-2012

Re: FTTC Download OK, upload very slow

OK but forgive me for not sharing your optimism! This is the same DLM that took it down to 600k.
Happy to give it a week or so ...
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Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: FTTC Download OK, upload very slow

This should be raised as a fault and pushed back to Openreach.
DLM has intervened due to errors on the line. Until the underlying cause is found and fixed, you're going to be stuck in the same situation.
The OP signed up with completely different estimates to what he's getting now, so it's fair and reasonable to raise this with BT Wholesale.
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Grafter
Posts: 203
Registered: ‎09-05-2014

Re: FTTC Download OK, upload very slow

@AndyH It's already been raised a fault and then engineer blamed crosstalk.
@Stoker sometimes DLM does work correctly. I believe that when the speed was reduced to 600k you did have a fault. The issue was the line was not reset. The problem with DLM is that it doesn't make positive changes quickly, in some scenarios you have to wait 64 days  before the cap is increased. See the following link for more details ..
http://community.plus.net/library/browsing/fttc-dlm-what-it-is-how-it-works/
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Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: FTTC Download OK, upload very slow

@ Luke - Can you post the OP's FTTC test results (like this http://community.plus.net/forum/index.php?action=dlattach;topic=130781.0;attach=51004;image ) ? Thanks
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Grafter
Posts: 203
Registered: ‎09-05-2014

Re: FTTC Download OK, upload very slow

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Grafter
Posts: 104
Thanks: 7
Registered: ‎12-08-2012

Re: FTTC Download OK, upload very slow

Quote from: LukeS
The issue was the line was not reset.

So BT lied to you in the response in my ticket (2:50pm, Monday 11 Aug 2014). Not sure I'm allowed to quote what they said here. Anyway, I'm happy to give DLM a chance ...
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Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: FTTC Download OK, upload very slow

Given the circumstances, I think a remote reset is more appropriate (unless Stoker wants an engineer's visit). Openreach can do this from their DCoE.
I personally wouldn't wait for DLM - it's probably so red flagged you'll be waiting an eternity for it to get back to normal.
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Grafter
Posts: 203
Registered: ‎09-05-2014

Re: FTTC Download OK, upload very slow

@AndyH
We've already asked them to do this and they refused. Therefore we modified the line to force the reset and that yielded some positive results.

@Stoker
FTTC engineers perform resets which for some reason never complete. It's either because they have actioned it incorrectly, or there is a problem with the software they use.
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Grafter
Posts: 104
Thanks: 7
Registered: ‎12-08-2012

Re: FTTC Download OK, upload very slow

Perhaps DLM is working - today my upload speed has dropped to barely 1mbps.  Cry
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Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: FTTC Download OK, upload very slow

If it's been reset, DLM shouldn't intervene in the first 2 days for FTTC.