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FTTC Download OK, upload very slow

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Grafter
Posts: 335
Thanks: 1
Registered: ‎10-11-2013

Re: FTTC Download OK, upload very slow

I'm having the same problem with my upload, when the engineer attended he couldn't understand why I was "complaining" and 4-5meg should be more than enough. Not when it should be 15-17, there's clearly a problem but he didn't seem to understand this, and seemed bitter about doing further checks.
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Grafter
Posts: 203
Registered: ‎09-05-2014

Re: FTTC Download OK, upload very slow

@Stoker
I've updated your fault ticket.
@Mark_
Did you chase this with the faults team?
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Grafter
Posts: 104
Thanks: 7
Registered: ‎12-08-2012

Re: FTTC Download OK, upload very slow

I had to Google "REIN". Thanks for chasing this.
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Grafter
Posts: 203
Registered: ‎09-05-2014

Re: FTTC Download OK, upload very slow

Sometimes REIN is used when they are unsure as to what the problem might be. On reflection, I've decided that it might be worth trying to modify your upstream. Hopefully, this will force a profile reset, so I've placed an order to change your upstream to 2MB (Don't worry I'll change it back). We should have some news on this tomorrow.
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Superuser
Superuser
Posts: 7,990
Thanks: 1,677
Fixes: 106
Registered: ‎30-07-2007

Re: FTTC Download OK, upload very slow

Quote
Sometimes REIN is used when they are unsure as to what the problem might be.
Sounds more like BT saying 'we've tried blaming it on crosstalk' and they didn't buy that, so let's try 'rein' and see if they'll buy that. We'll try anything rather than have to sort out the real problem... Roll_eyes
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Grafter
Posts: 335
Thanks: 1
Registered: ‎10-11-2013

Re: FTTC Download OK, upload very slow

@LukeS I did, got a boost engineer coming tomorrow, hopefully he's more understanding...
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Pro
Posts: 1,387
Thanks: 99
Fixes: 3
Registered: ‎19-02-2014

Re: FTTC Download OK, upload very slow

Quote from: LukeS

@Terranova
Your line appears to be operating with the accepted range. - Down 38.2 & Up 7.7 are the estimates according to https://www.dslchecker.bt.com/. Your banding is currently: 37M-74M Downstream, Interleaving Off - 7.5M-15M Upstream, Interleaving Off. Which is the highest it will go to with your current sync speed.


HI luke, My estimate when i joined Plusnet back in March was 67Mb i Synced at 65Mb it stayed that way perfectly fine until the line fault, It was only when i got the line fault that for some reason BTW / BTO dropped the estimate to what it is now with no reason given, if the banding is upto 74Mb then i should be able to get my 65Mb sync back as it was before the fault as there is nothing preventing that other than DLM,  so why hasn't DLM done anything as i have said many times now it's been 3 Months.
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Grafter
Posts: 1,075
Thanks: 1
Registered: ‎11-06-2007

Re: FTTC Download OK, upload very slow

Morning Terranova667,
The only answer to this would be for DLM to still be seeing something by way of an error on a regular basis which would warrant it holding the speed where it is as per the guide here.
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Grafter
Posts: 104
Thanks: 7
Registered: ‎12-08-2012

Re: FTTC Download OK, upload very slow

Quote from: LukeS
... so I've placed an order to change your upstream to 2MB ...

Well something's changed as I'm seeing almost 1.7mbps upload this morning. Not sure how that squares with BT's excuses! Download is stable at my usual 28mbps or thereabouts.
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Grafter
Posts: 203
Registered: ‎09-05-2014

Re: FTTC Download OK, upload very slow

Hi Stoker, can you just use the broadband as normal and let me know what performance is like over the next 24 hours. I'll test the line in full tomorrow.
@Terranova667
There is definitely a chance this could be crosstalk. I do hate the phrase, but more customers could have started to use the cab and therefore likely to cause you to lose speed. The fault could have been a coincidence? Or if it was to do with the fault, are you aware of any changes made to network as part of the fix?
@Mark_
I hope it goes well Cheesy
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Grafter
Posts: 335
Thanks: 1
Registered: ‎10-11-2013

Re: FTTC Download OK, upload very slow

@LukeS it went terribly, boost engineer refused to do what he was booked for in the first place, but more on that in my thread Sad
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Pro
Posts: 1,387
Thanks: 99
Fixes: 3
Registered: ‎19-02-2014

Re: FTTC Download OK, upload very slow

Quote from: LukeS

@Terranova667
There is definitely a chance this could be crosstalk. I do hate the phrase, but more customers could have started to use the cab and therefore likely to cause you to lose speed. The fault could have been a coincidence? Or if it was to do with the fault, are you aware of any changes made to network as part of the fix?


Hi Luke, my speed loss was due to a fault that was confirmed nothing to do with crosstalk, as for network changes nothing that I'm aware of as i said i requested a DLM reset but was told no so i assume the fix didn't require any major changes. 
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Pro
Posts: 1,387
Thanks: 99
Fixes: 3
Registered: ‎19-02-2014

Re: FTTC Download OK, upload very slow

Quote from: Adam
Morning Terranova667,
The only answer to this would be for DLM to still be seeing something by way of an error on a regular basis which would warrant it holding the speed where it is as per the guide here.


Hi Adam i requested that my line be checked a couple of times in the three months i have been waiting and nothing was found that would stop DLM from increasing the speed but for some reason it's not bothering I'm pretty sure if there was errors sufficient enough to prevent that they would have been spotted, Interleaving is off for both up and down the line is green so no it's not errors, the answer is simple DLM is cack it simply doesn't work for giving speed back  i'm getting sick of it being defended like it does no wrong.
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Grafter
Posts: 203
Registered: ‎09-05-2014

Re: FTTC Download OK, upload very slow

Quote from: Terranova667

Hi Luke, my speed loss was due to a fault that was confirmed nothing to do with crosstalk, as for network changes nothing that I'm aware of as i said i requested a DLM reset but was told no so i assume the fix didn't require any major changes.   

The reason your speed is slow is because the sync is lower. It's nothing to do with DLM. Either the line quality has degraded or it's crosstalk. We could try and send an engineer out but BT would try to argue that this isn't a fault.
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Grafter
Posts: 203
Registered: ‎09-05-2014

Re: FTTC Download OK, upload very slow

Hi Stoker,
How's the connection? everything appears stable at this end.