FTTC Download OK, upload very slow
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: FTTC Download OK, upload very slow
Re: FTTC Download OK, upload very slow
13-08-2014 5:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What's the next step? Try a 3 or 4mbps upload cap, or ask BT to explain why they say my upload max is 0.6? I'd like to get back to 4 if possible, though more would be a bonus!
dick:quote
Re: FTTC Download OK, upload very slow
13-08-2014 5:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: LukeS
Quote from: Terranova667
Hi Luke, my speed loss was due to a fault that was confirmed nothing to do with crosstalk, as for network changes nothing that I'm aware of as i said i requested a DLM reset but was told no so i assume the fix didn't require any major changes.
The reason your speed is slow is because the sync is lower. It's nothing to do with DLM. Either the line quality has degraded or it's crosstalk. We could try and send an engineer out but BT would try to argue that this isn't a fault.
Of course the sync is lower that was partly due to the fault and partly due to the three engineer visits it took to sort it , When the fault was fixed I was told i would have to wait for DLM to raise it back up which it hasn't done yet, asi have said countless times now it's been over three months as for line quality i already said i have had tests done that showed the line was fine for it to raise back up so NO it's not because of that, Funny how everything was rock solid until i get a fault but once it's fixed and DLM does nothing crosstalk raises it head
Re: FTTC Download OK, upload very slow
14-08-2014 1:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Terranova667
Of course the sync is lower that was partly due to the fault and partly due to the three engineer visits it took to sort it , When the fault was fixed I was told i would have to wait for DLM to raise it back up which it hasn't done yet, asi have said countless times now it's been over three months as for line quality i already said i have had tests done that showed the line was fine for it to raise back up so NO it's not because of that, Funny how everything was rock solid until i get a fault but once it's fixed and DLM does nothing crosstalk raises it head
Could you try powering down the modem and router and allowing it to re-sync?
Re: FTTC Download OK, upload very slow
14-08-2014 1:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Stoker
What's the next step? Try a 3 or 4mbps upload cap, or ask BT to explain why they say my upload max is 0.6? I'd like to get back to 4 if possible, though more would be a bonus!
The only option I have is 10MB Upload. As long as it's still stable by Saturday I will make this change and see how we get on.
Re: FTTC Download OK, upload very slow
14-08-2014 1:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: FTTC Download OK, upload very slow
14-08-2014 5:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: FTTC Download OK, upload very slow
16-08-2014 2:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's resynced at 59Mb and I've changed the profile on this side to match. The increase in speed is equivalent to my full speed connection (Yes, I'm fishing for sympathy). That's probably the best you're going to get for now.
Re: FTTC Download OK, upload very slow
16-08-2014 3:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've placed an order to modify the upstream to 10Mb. Obviously we're aren't expecting anything too fancy but any increase would be great.
Re: FTTC Download OK, upload very slow
16-08-2014 3:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've had a consistent 1.7 - 1.8mbps upload since the cap was set at 2mbps - presumably that's the best I would expect to see after overhead etc.
Re: FTTC Download OK, upload very slow
16-08-2014 6:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: FTTC Download OK, upload very slow
18-08-2014 3:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just to let you know. I've replied to the other query on the account
I've tried testing your connection today but the DSL stats have not updated since the 14th 😕 It might be easier for you to post your router stats if you know how to do it? Otherwise I'll trying checking again tomorrow.
Re: FTTC Download OK, upload very slow
18-08-2014 3:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry - not sure what stats you mean. I see the following on the Netgear router (it's been flashed to V1.0.2.62_60.0.87) but I haven't unlocked the BT vdsl2 modem which perhaps would be more useful. I didn't think I could do anything with a locked modem.
The BT Wholesale / Advanced speed test is still showing my upload as 1.68 out of of 2mbps cap, so that hasn't changed from the latter part of last week.
Re: FTTC Download OK, upload very slow
18-08-2014 3:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: FTTC Download OK, upload very slow
18-08-2014 5:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Err, it's fibre Luke! as Stoker says, you can't get stats from the standard BT modem.
Quote I was just looking for the downstream and upstream stats. It can usually be found under DSL information
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: FTTC Download OK, upload very slow
19-08-2014 9:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: FTTC Download OK, upload very slow