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Extremely low broadband speed!

FIXED
RWadher_20
Dabbler
Posts: 21
Thanks: 3
Registered: ‎05-03-2019

Re: Extremely low broadband speed!

Update:No improvements unfortunately, speeds have gotten worse to the point where we just don't bother using the WiFi anymore and result to using 4g instead.

I am hoping that the engineer coming in 2 weeks time can put us out of our misery but I will looking to get a refund for basically two months worth of unusable broadband. This has not been a good experience at all I must say.
Plusnet Help Team
Plusnet Help Team
Posts: 1,585
Thanks: 301
Fixes: 58
Registered: ‎11-01-2018

Re: Extremely low broadband speed!

Fix

 

Sorry to hear this, @TWadher_20

 

Let's see how the engineer affects this and go from there.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
RWadher_20
Dabbler
Posts: 21
Thanks: 3
Registered: ‎05-03-2019

Re: Extremely low broadband speed!

The engineer was able to successfully fix our fault after finding numerous serious faults on our line by installing a new master socket. We are thankful that it is now fixed but will be wanting a refund for the approximate 2 month period for which our internet was down and unusable. We would like this to be looked at.
Plusnet Help Team
Plusnet Help Team
Posts: 1,585
Thanks: 301
Fixes: 58
Registered: ‎11-01-2018

Re: Extremely low broadband speed!

 

Hi @RWadher_20

 

Thanks for letting us know that this is now resolved.

 

I've raised a complaint ticket for you here.

 

If you could drop me a reply on there (and here) I'll pick that up accordingly.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
RWadher_20
Dabbler
Posts: 21
Thanks: 3
Registered: ‎05-03-2019

Re: Extremely low broadband speed!

Hi Dave,

If you could progress that complaint ticket for me, that would be highly appreciated.

Regards

Rahul
Plusnet Help Team
Plusnet Help Team
Posts: 1,585
Thanks: 301
Fixes: 58
Registered: ‎11-01-2018

Re: Extremely low broadband speed!

 

Thanks Rahul - would you mind popping a response on that ticket for me so I can get that processed for you?

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team