Extremely Slow service for the last 48 hours...

[#1]

Sorry I'm away from home till Monday. I will carry out the tests then.
Thanks guys and gals

[#2]

hi Joanne,
ok so ive been away for a bit due to ill health etc andyway....
so i come home to find yet again my internet is crawling but this time i done the full check everything etc etc. went out and brought another two adsl filters and im now getting the folowing....
Noise Margin:  15.0   dB
Bandwidth:     6016   kbps
Attenuation:   29.0   dB
Power:         19.5   dBm
Errors:
  FEC:  0
  CRC:  40
  HEC:  34
Failures since last reset:
  LOF:  11
  LOS:  1
  ES :  1
how long before my download speed returns to normal?
Gav
ps note to anyone having issues. dont buy cheap maplin adsl filters there are rubbish!
pps - im plugged into the test socket!

[#3]

Hi Gav,
I'll take a look into this now for you.
Jojo

[#4]

Ive run the test below too
http://www.speedtester.bt.com/

Download speedachieved during the test was - 643 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :6016 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps

[#5]

Hi Gav,
looks like there was an inconsistency where your profile was stuck, we should be able to get that back up to speed shortly.
Jojo

[#6]

thankyou hun x

[#7]

Hi Gav,
That seemed to have worked, just changed your profile to 7150, so you should see that in the next couple of minutes.
Jojo

[#8]

it has worked a treat thankyou jojo xx

[#9]

Great, glad to be of help

[#10]

ok so all was well lol...
i decided to leave routerstatus running for the last 48 hours or so to check m line...
now im pluged straight into the test socket and i have routerstatus on the sync speed graph and it is showing random dropouts and i mean the graph bottoms. this morning it showed 200 ish dropouts between 17.00 yesterday and noon today, now its dropping out once every hour or so.

[#11]

Hi Danielrymill,
I don't see that many drops at all, so I'm not sure what your router was reporting. There were a number of drops between 23.45 and 03.15 which could have been down to some external maintenance. Are you aware of what may have caused the one at 11 this morning?

Jojo

[#12]

no sorry im not no oe was home but there wasnt any powercuts or anything like that

[#13]

here is an example. the noise graph shows the same drop to 0db

[#14]

HI Danielrymill,
I don't know what to make of that, sorry. Has your speed dropped at all. Has it been affecting your use of the internet?
Jojo

[#15]

Quote from: Joanne

I don't know what to make of that, sorry.

I do.
It means that the PC running routerstats lost it's connection to the router and was unable to collect the data at those points.
That JoJo is seeing no problems points to you having internal issues.
How do you connect to the router, wired or wireless?