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Extreme latency

franklinomiller
Newbie
Posts: 2
Registered: 3 weeks ago

Extreme latency

Folks,  just turned on plusnet account ... with static IP ... seeing extreme latency / jitter to the first layer 3 appearance after my router.  2500ms ... cmon.   I am at about the end of attenuation/snr on the phy with minimal errors (expert_user.html xDSL settings).Screenshot 2019-02-01 at 13.45.51.png

 

 

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 630
Thanks: 110
Fixes: 17
Registered: ‎07-12-2017

Re: Extreme latency

Hi @franklinomiller, I'm sorry that you are having some issues.

 

I've tested the line which isn't picking anything up that could be causing an issue, however can see a number of drops in connection today.

 

I'd advise running through our troubleshooting here and raising the fault here if it persists.

 

If you let us know once done, we'll pick it up for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team