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Extreme fluctuation in download speed

Posts: 3
Registered: ‎08-07-2014

Extreme fluctuation in download speed

Hi all, hope you can help.


I've been a PlusNet customer for quite a long time and over the last few months have started having quite extreme fluctuations in speed. The fluctuations are usually short lived but quite frequent.


For example, I could run a speed test one minute and receive my full 13Mbps download speed, then run another test two minutes later and receive 0.05Mbps. This causes extreme frustration when streaming or gaming.

I get the issues wether wired or wireless.


I've attached my router info in the hopes that someone who knows better than I might shed some light on the situation.

Any help appreciated, cheers




Posts: 1
Registered: ‎07-12-2017

Re: Extreme fluctuation in download speed


You are not alone. I am getting exactly the same problems, often getting no internet connection at all. Turning router off/ on sometimes helps as a temporary fix.

I have had an open question with Plusnet for weeks and still not sorted . Simply getting a reply takes several days.

Hope someone in the Community can help.

Plusnet Help Team
Plusnet Help Team
Posts: 577
Thanks: 107
Fixes: 16
Registered: ‎07-12-2017

Re: Extreme fluctuation in download speed

Hi there, welcome to the forum.


Are you still experiencing issues?


If you could DM me your Username I will have a look into this for you @Kaish @adun

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team