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Explain This Plus-Net! 138 Ping

James1991
Grafter
Posts: 32
Registered: ‎05-02-2010

Re: Explain This Plus-Net! 138 Ping

Stallon-
Yesterday Mand put me on a pro profile, and it was super, Low ping, And very good gaming speed,
If this can be kept up, I will be keeping plusnet,
So we will see.
Community Veteran
Posts: 38,460
Thanks: 1,032
Fixes: 62
Registered: ‎15-06-2007

Re: Explain This Plus-Net! 138 Ping

As both Pro and Premium have gaming in Titanium that sounds like either the game wasn't properly identified or you weren't on the Premium profile in the first place
James1991
Grafter
Posts: 32
Registered: ‎05-02-2010

Re: Explain This Plus-Net! 138 Ping

Mand-Is giving me a call later-will find out what has gone on!,
Post update later.
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Explain This Plus-Net! 138 Ping

Hi there,
I've just tried calling but you're not available unfortunately. I'll hopefully catch you in a little while.
James1991
Grafter
Posts: 32
Registered: ‎05-02-2010

Re: Explain This Plus-Net! 138 Ping

Sorry mand
Im in now Smiley
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Explain This Plus-Net! 138 Ping

Hi there,
Sorry I missed you today, I'd left the office by the time you posted to say you were back.
The FIFA game is strange, we've checked the usage with a Wireshark capture and it was identified properly.
What router are you using?
James1991
Grafter
Posts: 32
Registered: ‎05-02-2010

Re: Explain This Plus-Net! 138 Ping

It happerns with every game i play on ps3 after 8pm
I havnt been on tonight, but the night you changed something it was perfect! Can i keep whatever was done for that? As no extra cost?
Im using  netgear Wireless router
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Explain This Plus-Net! 138 Ping

Hi there,
As per our conversation today let me know what the connection is like tonight and we'll take it from there.