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Explain This Plus-Net! 138 Ping

James1991
Grafter
Posts: 32
Registered: ‎05-02-2010

Re: Explain This Plus-Net! 138 Ping

What do you mean server im having problems with?~

Im just having problems with gaming horrible ping after 8pm, i went onto speedtest and got the 134ms , Thats the london server on there, thats 100miles from me, couldnt find one more local
Extreme0
Grafter
Posts: 82
Registered: ‎29-06-2009

Re: Explain This Plus-Net! 138 Ping

Is the Game A Console Version or a PC. just wondering
James1991
Grafter
Posts: 32
Registered: ‎05-02-2010

Re: Explain This Plus-Net! 138 Ping

PS3 gaming
Extreme0
Grafter
Posts: 82
Registered: ‎29-06-2009

Re: Explain This Plus-Net! 138 Ping

I don't think you can tracert Console Servers as most Games on Consoles relay on the player to be the server
James1991
Grafter
Posts: 32
Registered: ‎05-02-2010

Re: Explain This Plus-Net! 138 Ping

How do i solve this then, as its every night after 8pm , its un-playable, no other isp i have been with, had this problem, Looks like to move ISP again!.
stallan
Grafter
Posts: 282
Registered: ‎02-11-2007

Re: Explain This Plus-Net! 138 Ping

Try seeing what gateway you are on and switching gateways ?
James1991
Grafter
Posts: 32
Registered: ‎05-02-2010

Re: Explain This Plus-Net! 138 Ping

How do i do that please thanks
Extreme0
Grafter
Posts: 82
Registered: ‎29-06-2009

Re: Explain This Plus-Net! 138 Ping

stallan
Grafter
Posts: 282
Registered: ‎02-11-2007

Re: Explain This Plus-Net! 138 Ping

http://usertools.plus.net/@gateway    will tell you what gateway you are on
disconnect on the router or reboot the router will hop gateways.  Having said that, doing it too many times in an hr tells the exchange you have a problem on the line and affects the BT Profile....
Look at your router manual to see how to disconnect a session rather than re-sync (re-boot)
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Explain This Plus-Net! 138 Ping

Is it just gaming you're having problems with?
Can you do a ping test for me please? Same as previous instructions, except when the command prompt window opens type ping bbc.co.uk and press enter.
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Explain This Plus-Net! 138 Ping

A change of gateway may help (a disconnect and reconnect should get you on a different gateway), as they are a little out of balance at the moment.
James1991
Grafter
Posts: 32
Registered: ‎05-02-2010

Re: Explain This Plus-Net! 138 Ping

Telehouse North, Juniper 5" gateway. This gateway is sometimes known as thn-ag2.

Thats the gateway

MAND
I cant see to paste this ping test with bbc this time, doesnt save it to drive, sorry.
I believe it must be a issue with plusnet, as like i say other isp i have been with have been fine, so i will be looking at going back! if not fixed
Moderator
Moderator
Posts: 19,845
Thanks: 2,408
Fixes: 441
Registered: ‎11-01-2008

Re: Explain This Plus-Net! 138 Ping

Looking at other threads in the gaming forum there does seem to be quite a large issue with FIFA on the PS3, getting a wireshark capture is difficult though.
is there any other way to see it the traffic is getting prioritised correctly?
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
James1991
Grafter
Posts: 32
Registered: ‎05-02-2010

Re: Explain This Plus-Net! 138 Ping

Same with other games i play on ps3 after 8pm
Call of duty etc,

Why is it during 6am-8pm its fine!, Cant you just do what ever has this all day and night please Smiley
stallan
Grafter
Posts: 282
Registered: ‎02-11-2007

Re: Explain This Plus-Net! 138 Ping

Mand - Can your package (oh err) play a part in what James1991 is experiencing ?