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Explain This Plus-Net! 138 Ping

James1991
Grafter
Posts: 32
Registered: ‎05-02-2010

Explain This Plus-Net! 138 Ping

Im trying to play fifa 10 and its 8.45pm!!!!
During the day its fine ping at 40 today

Plusnet need to explain to me why this is like this?
Ive had Aol, Bt, and never had problems,

I want this sorted out plusnet or i will be leaving to another ISP, !!!


jimShockedrange all caps in title removed as per forum rules mod:end
52 REPLIES 52
James1991
Grafter
Posts: 32
Registered: ‎05-02-2010

Re: Explain This Plus-Net! 138 Ping

Rather then edit my caps , Please reply!!!
Community Veteran
Posts: 1,682
Thanks: 83
Fixes: 2
Registered: ‎17-06-2007

Re: Explain This Plus-Net! 138 Ping

Have you checked your exchange? It could be overloaded (like mine is)
http://usertools.plus.net/exchanges/

Is what I get. But their ping figure is crazy. If I ping several sites based in the UK. I get an average of about 42 ms. If I ping sites in the US they come in at about 167ms

James1991
Grafter
Posts: 32
Registered: ‎05-02-2010

Re: Explain This Plus-Net! 138 Ping

VP capacity at this exchange is currently showing as Green.
Click here for further details
BT have advised that this exchange is enabled for WBC on 21CN
You can view recent Service Outages for this exchange here
BT has published DSL Max upgrade information for this exchange
Click here for further details

Any of that?

Sorry not sure what to do.
James1991
Grafter
Posts: 32
Registered: ‎05-02-2010

Re: Explain This Plus-Net! 138 Ping

Can i change any tech details to get lower ping
Its just so crazy! after 8pm i cant play any games,
If not i WILL be cancel my plusnet.
Extreme0
Grafter
Posts: 82
Registered: ‎29-06-2009

Re: Explain This Plus-Net! 138 Ping

Quote from: SteveA
Have you checked your exchange? It could be overloaded (like mine is)
http://usertools.plus.net/exchanges/

Is what I get. But their ping figure is crazy. If I ping several sites based in the UK. I get an average of about 42 ms. If I ping sites in the US they come in at about 167ms

the London Speedtest.net Server always has a bad ping,  Try another server.



James1991
Grafter
Posts: 32
Registered: ‎05-02-2010

Re: Explain This Plus-Net! 138 Ping



Birmingham, WHAT CAN I DO TO LOWER THIS, AS ITS DRIVING ME CRAZY-AND I WILL BE CANCEL PLUSNET IF I CANT FIX MY GAMING SIDE.
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Explain This Plus-Net! 138 Ping

Hi there,
Can you post a traceroute of a server you're having problems with?
You do this by opening a command prompt window (start > run >cmd), then typing tracert www.domain.co.uk and pressing enter.
This will point us in the right direction of the problem.
James1991
Grafter
Posts: 32
Registered: ‎05-02-2010

Re: Explain This Plus-Net! 138 Ping

Done, cant seem to copy this info its showing though.
Extreme0
Grafter
Posts: 82
Registered: ‎29-06-2009

Re: Explain This Plus-Net! 138 Ping

Type in Tracert www.domain.co.uk > C:/Tracert.txt
The Tracert File will be in your local disk.
head to my computer > local disk.
James1991
Grafter
Posts: 32
Registered: ‎05-02-2010

Re: Explain This Plus-Net! 138 Ping

Tracing route to domain.co.uk [213.155.64.209]
over a maximum of 30 hops:

  1    1 ms    1 ms    1 ms  192.168.0.1
  2    19 ms    21 ms    19 ms  lo0.plusnet.thn-ag2.plus.net [195.166.128.93]
  3    21 ms    17 ms    19 ms  vl604.thn-gw1.plus.net [84.92.4.169]
  4    48 ms    18 ms    20 ms  te2-3.thn-gw2.plus.net [212.159.1.58]
  5    19 ms    19 ms    24 ms  vl23.pte-gw2.plus.net [212.159.4.28]
  6    20 ms    21 ms    39 ms  LINX1.LON-2.uk.lambdanet.net [195.66.224.99]
  7    49 ms    40 ms    40 ms  PAR-4-pos300.fr.lambdanet.net [82.197.136.34]
  8    37 ms    37 ms    36 ms  FRA-1-pos212.de.lambdanet.net [82.197.144.21]
  9    34 ms    35 ms    36 ms  FRA-3-eth100.de.lambdanet.net [217.71.96.70]
10    70 ms    51 ms    51 ms  NUE-2-eth210.de.lambdanet.net [217.71.96.162]
11    67 ms    42 ms    65 ms  Gi-0-1-124-rt1-nbg.core.noris.net [217.71.107.182]
12    43 ms    49 ms    48 ms  vl654-rt1-muc7a.core.noris.net [213.95.0.229]
13    61 ms    44 ms    81 ms  redirect.partnergate.de [213.155.64.209]

Trace complete.
reserved
Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Explain This Plus-Net! 138 Ping

When you get the tracert result, right click & select all - then paste the result here:
eg Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Owner>tracert www.bbc.co.uk
Tracing route to www.bbc.net.uk [212.58.251.195]
over a maximum of 30 hops:
  1    38 ms    99 ms    99 ms  dsldevice.lan
  2    20 ms    16 ms    44 ms  lo0-plusnet.pte-ag1.plus.net [195.166.128.64]
  3    18 ms    20 ms    17 ms  ge0-0-0-403.pte-gw2.plus.net [84.92.4.2]
  4    17 ms    16 ms    15 ms  vl23.thn-gw2.plus.net [212.159.4.20]
  5    18 ms    17 ms    18 ms  rt0.thdo.bbc.co.uk [212.58.239.25]
  6    17 ms    18 ms    17 ms  212.58.238.149
  7    16 ms    16 ms    19 ms  212.58.239.62
  8    16 ms    16 ms    16 ms  www-vip.telhc.bbc.co.uk [212.58.251.195]
Trace complete.
C:\Documents and Settings\Owner>
James1991
Grafter
Posts: 32
Registered: ‎05-02-2010

Re: Explain This Plus-Net! 138 Ping

Ive posted results-thanks.
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Explain This Plus-Net! 138 Ping

Sorry, instead of domain.co.uk I need you to enter the server you're having problems with (I used domain.co.uk as an example).
Community Veteran
Posts: 1,682
Thanks: 83
Fixes: 2
Registered: ‎17-06-2007

Re: Explain This Plus-Net! 138 Ping

What does pingtest ( http://www.pingtest.net/ ) show?
this is what it gives for me: