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Explain PN Jargon
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Explain PN Jargon
04-02-2013 11:08 AM
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Hi folks,
having problems with my broadband since electrical storm last Thursday.
Reported and ticket issued etc. awaiting BTORfeedback
But have noticed some PN jargon appearing on the progress of the ticket
including these two references :-
"returned to the BOT" who or what is BOT? and
"fault located in DT" ditto
NOTE i am usiing a tempy MiFi connection to post this message
Ian
having problems with my broadband since electrical storm last Thursday.
Reported and ticket issued etc. awaiting BTORfeedback
But have noticed some PN jargon appearing on the progress of the ticket
including these two references :-
"returned to the BOT" who or what is BOT? and
"fault located in DT" ditto
NOTE i am usiing a tempy MiFi connection to post this message
Ian
Message 1 of 3
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Re: Explain PN Jargon
04-02-2013 3:31 PM
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Hi there,
BOT is our Broadband Operations Team, they handle all the ordering and providing and used to handle faults (not sure if faults are more regarded as a separate department now).
Fault in DT means that there was a fault in the Diagnostic Test that we ran on the line, however looking further into your fault it seems it's been found to lie between the DP and CP (that's Distribution Point, your local green box, and Customer Premises - your own house ) which basically says it's a wiring issue. I believe it's in hand with a local phone engineer who'll most likely get it sorted out without a visit to your premises being needed though I'm afraid we don't have an estimated date for that yet. We'll let you know as soon as we know more.
BOT is our Broadband Operations Team, they handle all the ordering and providing and used to handle faults (not sure if faults are more regarded as a separate department now).
Fault in DT means that there was a fault in the Diagnostic Test that we ran on the line, however looking further into your fault it seems it's been found to lie between the DP and CP (that's Distribution Point, your local green box, and Customer Premises - your own house ) which basically says it's a wiring issue. I believe it's in hand with a local phone engineer who'll most likely get it sorted out without a visit to your premises being needed though I'm afraid we don't have an estimated date for that yet. We'll let you know as soon as we know more.
Message 2 of 3
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Re: Explain PN Jargon
06-02-2013 10:32 AM
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Hi Matt,
thanks for explanations, most helpful.
Had update from BTOR via PN ticket.
I can't wait until 17:00 tomorrow (Thurs) since that appears
to be when BTOR expect to resolve fault.
Checked with my router this morning and D/L speed is around
200kbs U/L speed 600kbs so I guess I just have to wait.
Ian
Using a tempy MiFi connection to post this- sure uses these 1Gb simms up!
thanks for explanations, most helpful.
Had update from BTOR via PN ticket.
I can't wait until 17:00 tomorrow (Thurs) since that appears
to be when BTOR expect to resolve fault.
Checked with my router this morning and D/L speed is around
200kbs U/L speed 600kbs so I guess I just have to wait.
Ian
Using a tempy MiFi connection to post this- sure uses these 1Gb simms up!
Message 3 of 3
(342 Views)
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