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Exchange has upgraded to Adsl+2 But still not getting the right speed.

shady123
Newbie
Posts: 2
Registered: ‎14-10-2010

Exchange has upgraded to Adsl+2 But still not getting the right speed.

HI,
Well my local exchange has upgraded to ADSL+2  in may and my speed hasn't  increased yet. I was wondering how long do you have to wait till you get higher speeds?
My local exchange is Clapton.
2 REPLIES 2
spraxyt
Resting Legend
Posts: 10,063
Thanks: 674
Fixes: 75
Registered: ‎06-04-2007

Re: Exchange has upgraded to Adsl+2 But still not getting the right speed.

The first requirement is that Plusnet actually move you from 20CN to 21CN, enabling the exchange doesn't change anything itself.
Plusnet normally move customers in batches, and send an email to advise when this is planned. Is your sync speed above 4000kbps? ADSL2/2+ is unlikely to benefit you if your sync speed is less than that.
David
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Exchange has upgraded to Adsl+2 But still not getting the right speed.

Hi shady123,
I've just checked your line and you're not too far from the exchange. I certainly think you would see a good improvement in speed. Would you like me to place the order for you?
Jojo Smiley