Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Exceeded Limit On BBYW Option 2 - Confused
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Exceeded Limit On BBYW Option 2 - Confused
Exceeded Limit On BBYW Option 2 - Confused
17-07-2009 7:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've just exceeded my 15GB monthly allowance for BBYW Option 2 but I'm confused how much extra usage I've bought.
VMBU on the portal says:
"You have exceeded your allowance. Your usage has been extended by 1GB - charged at £0.98 on your next bill (£0.98 per 1GB)." VMBU now shows that I have a paid for allowance of 16 GB.
I've also received an e-mail that says:
"You've now used up your product's broadband usage allowance of for this month. We've added a further 2 GB of usage for the month to your account, which will add a £2 charge to your next subscription charge."
Which one is right?
Bob
VMBU on the portal says:
"You have exceeded your allowance. Your usage has been extended by 1GB - charged at £0.98 on your next bill (£0.98 per 1GB)." VMBU now shows that I have a paid for allowance of 16 GB.
I've also received an e-mail that says:
"You've now used up your product's broadband usage allowance of for this month. We've added a further 2 GB of usage for the month to your account, which will add a £2 charge to your next subscription charge."
Which one is right?
Bob
Message 1 of 4
(775 Views)
3 REPLIES 3
Re: Exceeded Limit On BBYW Option 2 - Confused
17-07-2009 9:34 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
looks like the default info for the new value an pro top up traiffs that email.
i would think your vmbu is telling the truth an the email is one of the many automated emails giving the wrong info to legacy customers
i would think your vmbu is telling the truth an the email is one of the many automated emails giving the wrong info to legacy customers
Message 2 of 4
(388 Views)
Re: Exceeded Limit On BBYW Option 2 - Confused
17-07-2009 10:42 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Bob,
Disregard the email - the information in the portal is correct. Usage is added in 1GB chunks on your product.
Disregard the email - the information in the portal is correct. Usage is added in 1GB chunks on your product.
Message 3 of 4
(388 Views)
Re: Exceeded Limit On BBYW Option 2 - Confused
17-07-2009 10:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks James. I much prefer to be able to buy extra capacity in 1GB chunks so that's good news.
I think you should sort the e-mails out though.
Bob
I think you should sort the e-mails out though.
Bob
Message 4 of 4
(388 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Exceeded Limit On BBYW Option 2 - Confused