Everything seems fine but no access to internet
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I have tried resetting the router via the pin hole at the back and done a factory reset through logging in to the router settings however nothing has changed. Please help as i urgently need my wifi to be working and have already waited 2 months for everything to be supposedly sorted!! Getting very fed up now!
Re: Everything seems fine but no access to internet
A warm welcome to the forums.
What you describe suggests that for some (unclear) reason your router is not configuring the user account automatically. In the first instance, you should log into the router using the details on the back of the router (and instructions in the box) and set up the user name and password manually. You will then need to press the CONNECT button on the admin page.
If after that you cannot connect, then it rather sounds as though your account has not yet been activated or given your received the confirmation SMS that the activation failed.
That will need staff assistance.