Essentials Speed Paying for Unlimited

[#1]

I have recently switched from BT Infinity 2 to Plusnet Unlimited fibre - I was quoted as expecting 59mbps down and 8mbps up. Broadly inline with what the BT line was. However on installation I am getting 28mbps down and a measly 0.8mbps up.
It seems to me that something is wrong and plusnet are not replying to my support question.
Anyone else have this problem?

[#2]

Try the BT speedtest Further Diagnostics as that may give an idea

[#3]

I've tried the further diagnostics and it seems to confirm my suspicions:

Although the speed has now risen it would seem that I'm connected to the lower speed service - 38/2 vs 80/20.
I've read elsewhere on the forum that PN will connect people to the lower service and upgrade only if they request.
Is someone from Plusnet able to comment?

[#4]

The gremlins have struck again - you have been provisioned on 40/2 - I think it is called fat finger syndrome or I am not looking at what I am doing but chatting instead
Should be picked up and sorted today

[#5]

Hi,
Welcome to the forum.
As Oldjim says looks like when we placed your fibre order we accidentally ordered 40/2 rather than 80/20, sorry about that. I've put an order in to switch you to 80/20 which should happen sometime tomorrow morning so you should see an increase in speed sometime tomorrow.

[#6]

Thanks for looking into this.
I'll update tomorrow on the status.

[#7]

Speed has improved: 60/15 now. Much appreciated.
However it would seem that the profile of the line is at 60 rather than 80.

As I'm receiving a solid 60 will there be any benefit in increasing this?
Cheers
Phil

[#8]

The IP profile is a direct calculation from the achieved sync speed not the other way round