Error on Plusnet home page (see attached image)

jelv · ‎10-04-2007

Not at the moment they wouldn't!

jelv (a.k.a Spoon Whittler)
Why I have left Plusnet (warning: long post!)
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)

Townman · ‎22-08-2007

Do not confuse "8 out of 10 users" with "8 out of 10 users of the forums" - they are not the same. I suggest that the vast majority of happy PN users never come anywhere near the forums.
dick:quote

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

w23 · ‎08-01-2008

it is necessary to check the 'dagger' symbol which should qualify the claim (sorry cannot find the right symbol right now)

Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.

w23 · ‎08-01-2008

Update
Found the qualifying statement on the same home page:
† - 79% of customers would recommend Plusnet to a friend - uSwitch Customer Satisfaction Survey 2009.

If that's true (I would assume it is) then the claim is valid as it is adequately qualified.
Sorry Jelv, even as a major (and well respected) contributor on the forum, you might just happen to be in the other 20%.
Recent issues may have changed things but it is likely that most (non-technical) users are just happy enough if the internet works.,
I accept your point though.

Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.

alanf · ‎17-10-2007

In the most recent Which survey of members, the customer satisfaction for Plusnet was around 67%. This was way ahead of most of the major ISPs but the ISPs next above scored 80%+.
One of the benefits of short contracts is a greater proportion of satisfied customers. Dissatified customers soon become ex-customers. If anything the return to "no contract" offerings should improve Plusnet's ratings.