Error 501
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Error 501
22-12-2017 10:20 PM
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Informational:9536:No matching Broadband order found for SIM2870790,Error:501:Order Rejected
Re: Error 501
23-12-2017 3:11 PM
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Re: Error 501
23-12-2017 5:25 PM - edited 23-12-2017 8:20 PM
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@Gel Why do you say that? The OP appears to be talking about broadband and SIM2870790 could be a simultaneous Broadband/Phone order reference.
Re: Error 501
23-12-2017 5:35 PM
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Re: Error 501
24-12-2017 3:18 AM
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A warm welcome to the forums. There are a multitude of reasons why BT Wholesale systems reject orders, so are down to incorrect input from ISPs, many (the majority) are not, but are a facet of the way BT Wholesale run their systems.
@Gandalf - is there any light you can shine on this case please? Its the second 501 error I have seen reported around here today. Is this a new KCI output from BTw which is leaking out to end users? BTw order cancellations ought not to be "leaking" out to your end customers. Given the repeated nature of this (twice here and another report around here) it rather looks like this failure condition is not flagging up in the failed order review report.
For the benefit of the community, can you please provide some insight into this error condition and the cause?
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Re: Error 501
26-12-2017 3:51 PM
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Welcome to the community forums @Aylayet
Sorry to see things aren't going to plan.
It looks like each time we're placing a simultaneous order, the broadband part is failing within the wholesale systems which results in the phone order failing and you receiving that error message.
Whilst not ideal, to progress your order we've had to replace them separately. Your phone service is due to go live on Friday. From there we'll place your broadband order and we'll let you know when your account will activate.
Is this a new KCI output from BTw which is leaking out to end users? BTw order cancellations ought not to be "leaking" out to your end customers.
The automated ticket that's raised is:
We have received an update on your order we will provide detail shortly
**INTERNAL**
The following KCI message has been received from our suppliers:
Informational:9536:No matching Broadband order found for SIM2870790,Error:501:Order Rejected
The KCI message is simply an internal note. The ticket was raised to the relevant team to investigate.
Re: Error 501
29-12-2017 12:54 PM
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Thanks
Re: Error 501
29-12-2017 5:23 PM
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