Err, hello,
being an oldey, maybe it,s me, but have a laptop, and unless I am sitting in the hall next to modem I lose connection, have tried everything, sick of resetting and filing out set up details, only to be told working , connection excellent, but cant access internet.
Have only been with these a mth, tried ringing customer service but que,s of between 15 1nd 28 mins wait, the cancellation line even longer? scary, remind me guys pls, I was told 60 day cooling off period, can anyone confirm? but as not providing the service it says it will,, that is a breach of contract, I understand I have every right to cancel at no extra cost.If I ever get through!
feedback please
Have only been with these a mth, tried ringing customer service but que,s of between 15 1nd 28 mins wait, the cancellation line even longer? scary, remind me guys pls, I was told 60 day cooling off period, can anyone confirm? but as not providing the service it says it will,, that is a breach of contract, I understand I have every right to cancel at no extra cost.If I ever get through!
feedback please
What you've said looks like it is a problem with the wireless connection to the router.
As HPsauce suggested, an excellent first move would be to connect to the router with a cable and see if you then have any problems.
Have you checked if you or one of your neighbours have another wireless device (e.g. cordless phone) using the same channel number? Have you tried changing the wireless channel number on the router (try channels 1, 6 and 13 as they give minimum overlap)?
As HPsauce suggested, an excellent first move would be to connect to the router with a cable and see if you then have any problems.
Have you checked if you or one of your neighbours have another wireless device (e.g. cordless phone) using the same channel number? Have you tried changing the wireless channel number on the router (try channels 1, 6 and 13 as they give minimum overlap)?
