cancel
Showing results for 
Search instead for 
Did you mean: 

Engineer

Jarr
Grafter
Posts: 91
Registered: ‎09-04-2013

Re: Engineer

What a surprise!! I just logged on with my wife's phone (as i have no broadband) to see if there was a problem seeing as its nearly one.
Plusnet WILL be receiving a complaint and I want some kind of compensation for this.
It's been a long time since I've received such poor customer service from a company. My heart sinks when I remind myself the service hasn't even started properly yet.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Engineer

Hi Jarr,
I really do apologise about this. I've placed another order for the 7th May 8am-1pm. It's the earliest we can possibly get.
Is that any good for you?
Jarr
Grafter
Posts: 91
Registered: ‎09-04-2013

Re: Engineer

Yes can I have an email or text confirmation please.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Engineer

Just to confirm that all is booked in for you today, please let me know how you get on.
Jarr
Grafter
Posts: 91
Registered: ‎09-04-2013

Re: Engineer

Will the engineer definitely phone to say when he's coming? Or do they sometimes just turn up?
Superuser
Superuser
Posts: 1,903
Thanks: 494
Fixes: 7
Registered: ‎05-11-2008

Re: Engineer

Some do, some don't , and some don't bother to turn up at all.
Regards
Mike
Mike
Jarr
Grafter
Posts: 91
Registered: ‎09-04-2013

Re: Engineer

He just phoned.  Grin
Fingers crossed everything else will be ok.......
Jarr
Grafter
Posts: 91
Registered: ‎09-04-2013

Re: Engineer

Just left and internet is connected.
When he checked using his tool he read 80mb but I'm only getting around 24mb though?
Maybe because his wireless adapter is newer than the one on my laptop?
Community Veteran
Posts: 26,779
Thanks: 983
Fixes: 10
Registered: ‎10-04-2007

Re: Engineer

I'd have expected the engineer to have tested using a wired connection. Wireless will very, very rarely get the same speed as wired.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Engineer

Great to see that you're now online, sorry for the wait.
Have you tired a wired connection to see if there's an improvement? I can't check your line until your installation order is closed off(it's not yet!).