Engineer
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Re: Engineer
03-05-2013 12:47 PM
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Plusnet WILL be receiving a complaint and I want some kind of compensation for this.
It's been a long time since I've received such poor customer service from a company. My heart sinks when I remind myself the service hasn't even started properly yet.
Re: Engineer
03-05-2013 3:59 PM
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I really do apologise about this. I've placed another order for the 7th May 8am-1pm. It's the earliest we can possibly get.
Is that any good for you?
Re: Engineer
04-05-2013 6:33 PM
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Re: Engineer
07-05-2013 9:33 AM
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Re: Engineer
07-05-2013 9:34 AM
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Re: Engineer
07-05-2013 9:37 AM
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Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Engineer
07-05-2013 9:38 AM
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Fingers crossed everything else will be ok.......
Re: Engineer
07-05-2013 10:43 AM
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When he checked using his tool he read 80mb but I'm only getting around 24mb though?
Maybe because his wireless adapter is newer than the one on my laptop?
Re: Engineer
07-05-2013 10:47 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Engineer
07-05-2013 11:32 AM
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Have you tired a wired connection to see if there's an improvement? I can't check your line until your installation order is closed off(it's not yet!).
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