Engineer
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Engineer
24-04-2013 6:03 PM
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Re: Engineer
24-04-2013 6:06 PM
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Re: Engineer
25-04-2013 8:32 AM
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Re: Engineer
25-04-2013 2:38 PM
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My phone line has been cut off, no fibre optic, the engineer tried phoning yourselves and bt and it seems the fibre optic hasnt been put as live to my house. In a nutshell no one knows for sure whats happening. Thats when they didnt keep cutting him off. An engineer will call back but i have no time or date. No phone line to contact anyone. Im writing this on my phone by the way and to rub salt in tbe wounds plusnet sent an email saying everything is up and running.
Have i got the option of cancelling? If not i expect something for this inconvenience.
Re: Engineer
25-04-2013 3:14 PM
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Re: Engineer
25-04-2013 3:22 PM
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I'm still furious though sorry. I had to finish work early losing pay and if its not sorted by the weekend it will cause disruption to my children's homework. Yes they can do it somewhere else but it's not an ideal situation.
Re: Engineer
25-04-2013 4:54 PM
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Re: Engineer
25-04-2013 5:20 PM
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Re: Engineer
25-04-2013 5:23 PM
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Re: Engineer
26-04-2013 9:28 AM
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Just picking this up again now, testing has identified a line fault so I'm raising that with our suppliers now. Please bear in mind that we'll need to get that fixed first before rearranging a fibre installation.
Just seen your update re not receiving the voicemail I sent, can you perhaps PM me the best contact number to use, just want to make sure we have the right details.
Adam
Re: Engineer
26-04-2013 10:25 AM
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Adam
EDIT: I've just left a voice mail for you on the contact number you provided earlier and sent an SMS though with an update. Glad to see the fault is being worked on right now.
Adam
Re: Engineer
28-04-2013 9:49 AM
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Re: Engineer
29-04-2013 10:52 AM
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Looking at the complaints on this forum I'm beginning to regret joining plusnet
Re: Engineer
29-04-2013 3:19 PM
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Looks like Adam's updated your ticket for you, things seem to be progressing well - hope we get an early date for the fibre provision for you.
Re: Engineer
03-05-2013 11:44 AM
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Since Adam checked yesterday, your engineer appointment is currently showing as cancelled, so I presume it will not go ahead today.
I am currently chasing this up and don't have any more information yet, but as soon as I do I will let you know and do whatever I need to to get this sorted.
Sorry to be the bearer of bad news.
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