Engineer no show?
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Engineer no show?
04-04-2020 10:36 AM
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I have been trying all week to get hold of someone to see if the install was still going ahead. They aren’t answering calls, social media or any other channels that I’ve tried.
No one showed up. I can understand them cancelling, if anything I was expecting it, but just to not show up is pretty shoddy. They’ve got 2 numbers and an email for me, yet no contact has been made at all.
First time Plusnet user, and our relationship is not off to a good start.
Re: Engineer no show?
04-04-2020 11:33 AM
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Ditto.
I'm in exactly the same position, another first time Plusnet user. Similar date of order, and the engineer installation was booked for yesterday.
I'd understand if they'd needed to rearrange, but there was no communication - the engineer simply did not turn up.
I also cannot get in touch with customer services.
@ Plusnet - Please can you get in touch and let me know the next steps / when the engineer can come around.
Many thanks in advance, and hope you are all otherwise keeping well.
Re: Engineer no show?
04-04-2020 11:51 AM
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You might want to have a read of this article
Re: Engineer no show?
04-04-2020 11:55 AM
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Re: Engineer no show?
07-04-2020 9:44 AM
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Hi pac1978,
Sorry about the issue with the order, it seems to be more due to a system issue that caused the broadband order to cancel, we didn't have any visibility of this so apologies that we weren't able to update you.
I've placed a new broadband order and will be able to confirm the due date within the next few days.
https://www.plus.net/wizard/?p=view_question&id=200649035
Hi Hybrid223,
I'm sorry to see that your phone line order has gone into delay. Unfortunately we're unable to chase for updates on such things at present but the order should still progress over time so I'll keep an eye on that for you.
https://www.plus.net/wizard/?p=view_question&id=200649573
Re: Engineer no show?
07-04-2020 9:58 AM
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Re: Engineer no show?
07-04-2020 11:11 AM
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We didn't have any acknowledgement of the issue so we couldn't let you know due to us not being aware I'm afraid.
I'm processing a new broadband order for you and will keep you posted of the progress.
Re: Engineer no show?
07-04-2020 11:23 AM
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I had been trying to make you acknowledge me all week, no one was answering the phone, no one was on the social media support channels. “We didn’t know” just sounds like an incompetent excuse.
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