Engineer - No show-..
The only way this is going to stop happening is if customers are given the FULL compensation to which they are entitled. So if that means they have to take a second half day off work, then they are entitled to whatever it would cost them if they took a half day's unpaid leave.
Quote from: jelv The only way this is going to stop happening is if customers are given the FULL compensation to which they are entitled.
In a righteous world that should be the case. I definitely think there should be means to claim compensation.
I guess there wont be a no win no fee chaps out there for this as the compensation is likely to be less.
Another suggestion is if the engineer doesnt have free texts / minutes they can give a missed call..
Have a read of http://www.moneysavingexpert.com/shopping/delivery-rights
It's easy to claim and little risk as you'd take it through the small claims court.
It's easy to claim and little risk as you'd take it through the small claims court.
Hmm its 10.30...
No news from Plusnet yet about a new appointment.....
No news from Plusnet yet about a new appointment.....
Update from plusnet.
Have got a new provisional date in 2 weeks time..
And they will try to escalate the appointment as the engineer seems to have gone to wrong property.
fingers crossed..
Have got a new provisional date in 2 weeks time..
And they will try to escalate the appointment as the engineer seems to have gone to wrong property.
fingers crossed..
It would be interesting (though I have little hope of finding out) to know what happens to the engineers time and pay in that situation...
Having NOT done the job scheduled, does he knock off early but get paid?
Or is his pay docked if non-completion is judged to be his fault?
If not his fault is the customer billed for not being there - or do they get billed anyway unless challenged pre-emptively?
Or, dare one suggest, is this all run rather like scheduled flights where they actually overbook seats on the assumption of a number of "no-shows"?
So if everyone is in the engineer HAS (with the complicity of management) to fail to attend or more of the days bookings.
Whatever happens it should be fair to, or somewhat biased towards, the customer.
Having NOT done the job scheduled, does he knock off early but get paid?
Or is his pay docked if non-completion is judged to be his fault?
If not his fault is the customer billed for not being there - or do they get billed anyway unless challenged pre-emptively?
Or, dare one suggest, is this all run rather like scheduled flights where they actually overbook seats on the assumption of a number of "no-shows"?
So if everyone is in the engineer HAS (with the complicity of management) to fail to attend or more of the days bookings.
Whatever happens it should be fair to, or somewhat biased towards, the customer.
