Engineer Booked? Why?
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Engineer Booked? Why?
17-06-2010 8:13 PM
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I have order PlusNet a few days ago and today i got an email saying i have a new support ticket open. I go and have a look what this is about and a PlusNet support member has told me that they have booked an engineer to come round to my house. I dont get it, why should an engineer come to my house? for what reason? We have a phone line, i thought all we had to do was wait for them to activate the phone line and internet, get the router and plug it in and away we go. If this engineer is going to be drilling into the walls or anything then i will need to inform my landlord.
Does anyone know what this engineer will do?
Thanks
Re: Engineer Booked? Why?
17-06-2010 8:29 PM
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if you have a line but no service, it might not be even connected to the exchange, the have to come and make sure
Re: Engineer Booked? Why?
17-06-2010 8:53 PM
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So i know we are still connected to the exchange or if we wasnt we wouldnt be able to dial out.
Any other ideas why an engineer would come down?
Re: Engineer Booked? Why?
18-06-2010 12:21 PM
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Re: Engineer Booked? Why?
18-06-2010 12:31 PM
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Quote Any other ideas why an engineer would come down?
As I understand it they (BT) always book an engineer visit to ensure that they can have access to the property just in case. In the case of an existing line they normally don't need to visit ( and probably won't!) as any work is done at the exchange BUT just in case the engineer needs to test the line from your property they like to ensure that someone is there to let him in.
Hope that helps to explain it.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Engineer Booked? Why?
18-06-2010 12:32 PM
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Re: Engineer Booked? Why?
18-06-2010 12:56 PM
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Yea its still shows the Sky Number. But its been over a month (nearly 2 months actually) and we have never been charged for any calls we make. If we do then so be it I'll pay the bill but if not then free calls
Re: Engineer Booked? Why?
18-06-2010 1:30 PM
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