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Email problems

Posts: 4
Registered: ‎24-03-2009

Email problems

Posted this on ThinkBroadband Forum, but it didn't really attract the attention I was hoping for from any PlusNet staff member so I'll try again here...
I've been having a problem exchanging emails with the company that I recently bought my new PC from and this is making it difficult for them to provide me with the support I want. Is there any reason for to be blocked by plusnet? Or can anyone think of any other reason why I might be having a problem?
I have only successfully received one email from them, Here are the headers:-
Return-path: <******>
Envelope-to: ******@******
Delivery-date: Mon, 29 Dec 2008 13:59:19 +0000
Received: from [] (
by with esmtp (PlusNet MXCore v2.00) id 1LHIeN-0003ZE-30
for ******@******; Mon, 29 Dec 2008 13:59:19 +0000
Authentication-Results:; dkim=neutral (message not signed) header.i=none
Received-SPF: None identity=pra; client-ip=;;
Received-SPF: None identity=mailfrom; client-ip=;;
Received-SPF: None identity=helo; client-ip=;;
X-SBRS: 2.7
X-IronPort-AV: E=McAfee;i="5300,2777,5477"; a="10075088"
X-IronPort-AV: E=Sophos;i="4.36,295,1228089600";
Received: from ([])
by with ESMTP; 29 Dec 2008 13:59:18 +0000
Received: from ( [])
by (8.13.6/8.13.6) with SMTP id mBTDxHLF025461
for <******@******>; Mon, 29 Dec 2008 08:59:17 -0500
Received: (qmail 6223 invoked by uid 7Cool; 29 Dec 2008 13:59:16 -0000
Received: from unknown (HELO ******) (******
by with SMTP; 29 Dec 2008 13:59:16 -0000
Message-ID: <EB55B991DD2943918ABD6CAACB9CA11E@******>
From: "******" <******>
To: "Rob Allen" <******@******>
References: <FEF7418724F246E987E623B1D54CEA36@******>
Date: Mon, 29 Dec 2008 13:59:19 -0000
MIME-Version: 1.0
Content-Type: multipart/alternative;
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2900.5512
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5579
X-pn-pstn: Spam 0
I have created an alias specifically to receive emails from cyberpower. I have added to my white list. I always get spam marked as [SPAM] and moved to my inbox for manual deletion - I'm paranoid like that. Although I have discard obvious spam set to ON, according to my understanding of the rules that shouldn't affect these particular emails. I also have the spam filter set to the least aggressive level.
Not sure I like the idea of turning all spam protection off just to test out a theory. Is there any other way of determining where the problem could lie?
Don't know if it makes a difference, but my plusnet email address is in the domain.
Community Gaffer
Community Gaffer
Posts: 13,654
Thanks: 1,290
Fixes: 106
Registered: ‎04-04-2007

Re: Email problems

The SenderBase score of the sending IP is good so I'd be surprised if the message is getting rejected before it gets to the content filters. The email is being whitelisted and AFAIK this should bypass anything that would get deleted by the 'Discard Obvious Spam' feature. Having said that, it would be interesting to see if the problem still exists with this feature switched off?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵