Email problems

[#1]

I'm on pte-ag2 and still having problems.

[#2]

Hi guys, we're still looking into it and Russ has asked me to see if we can get some more details of the exact issues.
If you are having issues would you be able to provide traceroutes to the affected services along with details of the exact issue, eg authentication errors, or unable to access webmail.plus.net.
Also if you can let us know which DNS servers you have assigned that would help.

[#3]

I don't know whether it is related but my email is setup for SMTP delivery and currently quite a few forum notifictions are going to the autoturn servers.
I also having a routing problem for PN portal consistently faiingl on 212.159.8.2

Quote

Tracing route to portal.plus.net [212.159.9.2] over a maximum of 30 hops:   1    1 ms    1 ms    1 ms  registerlafonera.fon.com [192.168.10.1]   2    4 ms    3 ms    1 ms  192.168.1.1   3    4 ms    2 ms    2 ms  192.168.0.1   4    33 ms    34 ms    34 ms  lo0.plusnet.thn-ag2.plus.net [195.166.128.93]   5    75 ms    48 ms    50 ms  vl604.thn-gw1.plus.net [84.92.4.169]   6    34 ms    33 ms    33 ms  te2-3.thn-gw2.plus.net [212.159.1.58]   7    31 ms    36 ms    31 ms  vl23.pte-gw2.plus.net [212.159.4.28]   8    47 ms    37 ms    38 ms  92.core.plus.net [212.159.1.92]   9    36 ms    39 ms    40 ms  fhw-lb04.plus.net [212.159.1.146] 10    38 ms    40 ms    39 ms  portal.plus.net [212.159.9.2] Tracing route to portal.plus.net [212.159.8.2] over a maximum of 30 hops:   1    1 ms    1 ms    1 ms  registerlafonera.fon.com [192.168.10.1]   2    2 ms    2 ms    1 ms  192.168.1.1   3    3 ms    3 ms    3 ms  192.168.0.1   4    32 ms    34 ms    48 ms  lo0.plusnet.thn-ag2.plus.net [195.166.128.93]   5    30 ms    33 ms    29 ms  vl604.thn-gw1.plus.net [84.92.4.169]   6    31 ms    30 ms    34 ms  ae0-102.ptn-gw01.plus.net [212.159.1.53]   7    *        *        *    Request timed out.   8    *        *    ^C

[#4]

heres a traceroute and pings, hope it helps.  I am using 212.159.13.49 and 212.159.13.50, tried using 212.159.11.50 but made no difference.
C:\>tracert webmail.plus.net
Tracing route to webmail.plus.net [84.92.1.1]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  my.router [192.168.12.101]
  2    26 ms    27 ms    27 ms  lo0-plusnet.pcl-ag03.plus.net [195.166.128.109]
  3    32 ms    29 ms    *    gi1-6-703.pcl-gw01.plus.net [84.92.0.181]
  4    35 ms    28 ms    31 ms  te2-2.pte-gw1.plus.net [212.159.0.186]
  5    27 ms    27 ms    27 ms  vl22.thn-gw1.plus.net [212.159.4.3]
  6    27 ms    31 ms    29 ms  ae0-102.ptn-gw01.plus.net [212.159.1.53]
  7    *        *        *    Request timed out.
  8    *        *        *    Request timed out.
  9    *        *        *    Request timed out.
10    *        *        *    Request timed out.
11    *        *        *    Request timed out.

C:\>ping webmail.plus.net
Pinging webmail.plus.net [84.92.1.1] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 84.92.1.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\>ping www.plus.net
Pinging portal.plus.net [212.159.9.2] with 32 bytes of data:
Reply from 212.159.9.2: bytes=32 time=31ms TTL=250
Reply from 212.159.9.2: bytes=32 time=31ms TTL=250
Reply from 212.159.9.2: bytes=32 time=33ms TTL=250
Reply from 212.159.9.2: bytes=32 time=31ms TTL=250
Ping statistics for 212.159.9.2:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 31ms, Maximum = 33ms, Average = 31ms
C:\>

[#5]

Common factor is
6    27 ms    31 ms    29 ms  ae0-102.ptn-gw01.plus.net [212.159.1.53]
  7    *        *        *    Request timed out.

[#6]

Not sure if it's connected.  I had email problems earlier, but I've just started a thread about not being able access PN pages generally (but intermittently) and not being able to get to me PN hosted domain.
John

[#7]

At around 1627, sorry for delay
Tracing route to webmail.plus.net [84.92.1.1]
over a maximum of 30 hops:
  1     1 ms     1 ms     1 ms  voyager.home [192.168.1.1]
  2    38 ms    39 ms    42 ms  lo0-homesurf.pcl-ag03.plus.net [195.166.128.110]
  3    38 ms    38 ms    35 ms  gi1-7-706.pcl-gw02.plus.net [84.92.0.193]
  4    34 ms   234 ms   115 ms  te2-2.thn-gw2.plus.net [212.159.0.190]
  5    39 ms    39 ms    37 ms  te2-3.thn-gw1.plus.net [212.159.1.57]
  6    36 ms    37 ms    38 ms  ae0-102.ptn-gw01.plus.net [212.159.1.53]
  7    45 ms    38 ms    38 ms  gi0-2-32.ptc-gw1.plus.net [195.166.129.10]
  8    47 ms    47 ms    47 ms  pos1-0.pih-cr1.plus.net [195.166.129.250]
  9    48 ms    47 ms    47 ms  vlan7.pih-gw3.plus.net [212.159.0.26]
10    48 ms    48 ms    47 ms  if25.pih-lb04.plus.net [212.159.0.18]
11    37 ms   106 ms    49 ms  webmail.plus.net [84.92.1.1]
Trace complete.
DNS 212.159.6.10 & 212.159.6.9

[#8]

Strange going ons

Tracing route to webmail.plus.net [84.92.1.1]
over a maximum of 30 hops:
  1    1 ms    1 ms    1 ms  registerlafonera.fon.com [192.168.10.1]
  2    2 ms    2 ms    1 ms  192.168.1.1
  3    4 ms    2 ms    2 ms  192.168.0.1
  4    31 ms    34 ms    35 ms  lo0.plusnet.thn-ag2.plus.net [195.166.128.93]
  5    31 ms    28 ms    29 ms  vl604.thn-gw1.plus.net [84.92.4.169]
  6    31 ms    29 ms    30 ms  ae0-102.ptn-gw01.plus.net [212.159.1.53]
  7    *        *        *    Request timed out.
  8    *        *        *    Request timed out.
  9    *        *        *    Request timed out.
10    *    ^C

[#9]

OK - can someone tell a non-techy how to do a traceroute please?

[#10]

I was unable to access webmail, pop3 or any portal pages about 30 minutes ago, rebooted computer and router and its all ok now. On gateway ptn-ag2 now.
Paul

[#11]

Hi artmo,
Open a command prompt / dosbox which ever you like to call it - if it's not on your program menu any where (possibly accessories), try typing cmd at the 'Run' on the Start Menu.
At the prompt type - tracert <name of website> where <name of website> generally hasn't got the www on the front. Have a look around the many examples on the forums. HTH
@itsme
Strange goings on indeed, I repeated that tracert time and time again and could not get a fail as you did.

[#12]

just tried on mine.  OE works ok on all my boxes, POP3  Thunderbird on IMAP fails on 75 % of boxes, some get through ok, most strange