Email problems
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Re: Email problems
09-05-2009 2:44 PM
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Re: Email problems
09-05-2009 3:35 PM
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If you are having issues would you be able to provide traceroutes to the affected services along with details of the exact issue, eg authentication errors, or unable to access webmail.plus.net.
Also if you can let us know which DNS servers you have assigned that would help.
Re: Email problems
09-05-2009 4:07 PM
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I also having a routing problem for PN portal consistently faiingl on 212.159.8.2
Quote Tracing route to portal.plus.net [212.159.9.2]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms registerlafonera.fon.com [192.168.10.1]
2 4 ms 3 ms 1 ms 192.168.1.1
3 4 ms 2 ms 2 ms 192.168.0.1
4 33 ms 34 ms 34 ms lo0.plusnet.thn-ag2.plus.net [195.166.128.93]
5 75 ms 48 ms 50 ms vl604.thn-gw1.plus.net [84.92.4.169]
6 34 ms 33 ms 33 ms te2-3.thn-gw2.plus.net [212.159.1.58]
7 31 ms 36 ms 31 ms vl23.pte-gw2.plus.net [212.159.4.28]
8 47 ms 37 ms 38 ms 92.core.plus.net [212.159.1.92]
9 36 ms 39 ms 40 ms fhw-lb04.plus.net [212.159.1.146]
10 38 ms 40 ms 39 ms portal.plus.net [212.159.9.2]
Tracing route to portal.plus.net [212.159.8.2]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms registerlafonera.fon.com [192.168.10.1]
2 2 ms 2 ms 1 ms 192.168.1.1
3 3 ms 3 ms 3 ms 192.168.0.1
4 32 ms 34 ms 48 ms lo0.plusnet.thn-ag2.plus.net [195.166.128.93]
5 30 ms 33 ms 29 ms vl604.thn-gw1.plus.net [84.92.4.169]
6 31 ms 30 ms 34 ms ae0-102.ptn-gw01.plus.net [212.159.1.53]
7 * * * Request timed out.
8 * * ^C
Re: Email problems
09-05-2009 4:11 PM
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C:\>tracert webmail.plus.net
Tracing route to webmail.plus.net [84.92.1.1]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms my.router [192.168.12.101]
2 26 ms 27 ms 27 ms lo0-plusnet.pcl-ag03.plus.net [195.166.128.109]
3 32 ms 29 ms * gi1-6-703.pcl-gw01.plus.net [84.92.0.181]
4 35 ms 28 ms 31 ms te2-2.pte-gw1.plus.net [212.159.0.186]
5 27 ms 27 ms 27 ms vl22.thn-gw1.plus.net [212.159.4.3]
6 27 ms 31 ms 29 ms ae0-102.ptn-gw01.plus.net [212.159.1.53]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
C:\>ping webmail.plus.net
Pinging webmail.plus.net [84.92.1.1] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 84.92.1.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\>ping www.plus.net
Pinging portal.plus.net [212.159.9.2] with 32 bytes of data:
Reply from 212.159.9.2: bytes=32 time=31ms TTL=250
Reply from 212.159.9.2: bytes=32 time=31ms TTL=250
Reply from 212.159.9.2: bytes=32 time=33ms TTL=250
Reply from 212.159.9.2: bytes=32 time=31ms TTL=250
Ping statistics for 212.159.9.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 31ms, Maximum = 33ms, Average = 31ms
C:\>
Re: Email problems
09-05-2009 4:14 PM
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6 27 ms 31 ms 29 ms ae0-102.ptn-gw01.plus.net [212.159.1.53]
7 * * * Request timed out.
Re: Email problems
09-05-2009 4:15 PM
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John
Re: Email problems
09-05-2009 4:34 PM
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Tracing route to webmail.plus.net [84.92.1.1]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms voyager.home [192.168.1.1]
2 38 ms 39 ms 42 ms lo0-homesurf.pcl-ag03.plus.net [195.166.128.110]
3 38 ms 38 ms 35 ms gi1-7-706.pcl-gw02.plus.net [84.92.0.193]
4 34 ms 234 ms 115 ms te2-2.thn-gw2.plus.net [212.159.0.190]
5 39 ms 39 ms 37 ms te2-3.thn-gw1.plus.net [212.159.1.57]
6 36 ms 37 ms 38 ms ae0-102.ptn-gw01.plus.net [212.159.1.53]
7 45 ms 38 ms 38 ms gi0-2-32.ptc-gw1.plus.net [195.166.129.10]
8 47 ms 47 ms 47 ms pos1-0.pih-cr1.plus.net [195.166.129.250]
9 48 ms 47 ms 47 ms vlan7.pih-gw3.plus.net [212.159.0.26]
10 48 ms 48 ms 47 ms if25.pih-lb04.plus.net [212.159.0.18]
11 37 ms 106 ms 49 ms webmail.plus.net [84.92.1.1]
Trace complete.
DNS 212.159.6.10 & 212.159.6.9
Re: Email problems
09-05-2009 4:42 PM
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Tracing route to webmail.plus.net [84.92.1.1]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms registerlafonera.fon.com [192.168.10.1]
2 2 ms 2 ms 1 ms 192.168.1.1
3 4 ms 2 ms 2 ms 192.168.0.1
4 31 ms 34 ms 35 ms lo0.plusnet.thn-ag2.plus.net [195.166.128.93]
5 31 ms 28 ms 29 ms vl604.thn-gw1.plus.net [84.92.4.169]
6 31 ms 29 ms 30 ms ae0-102.ptn-gw01.plus.net [212.159.1.53]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * ^C
Re: Email problems
09-05-2009 5:05 PM
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Re: Email problems
09-05-2009 5:42 PM
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Paul
Re: Email problems
09-05-2009 6:50 PM
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Open a command prompt / dosbox which ever you like to call it - if it's not on your program menu any where (possibly accessories), try typing cmd at the 'Run' on the Start Menu.
At the prompt type - tracert <name of website> where <name of website> generally hasn't got the www on the front. Have a look around the many examples on the forums. HTH
@itsme
Strange goings on indeed, I repeated that tracert time and time again and could not get a fail as you did.
Re: Email problems
09-05-2009 7:09 PM
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