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Email not working

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Grafter
Posts: 195
Thanks: 4
Registered: ‎30-07-2007

Re: Email not working

Now I can't send anything via relay.plus.net (with authentication & connected via PlusNet) - Nothing's changed at this end since eariler today when it was all OK
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Community Gaffer
Community Gaffer
Posts: 14,410
Thanks: 2,021
Fixes: 144
Registered: ‎04-04-2007

Re: Email not working

Quote from: Username
Now I can't send anything via relay.plus.net (with authentication & connected via PlusNet) - Nothing's changed at this end since eariler today when it was all OK

About to get a Service Status out and a P1 has been raised.
Edit: SMTP auth problems should now be fixed. Our engineers found a truncated file that they believe was the cause of the problems.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

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Community Veteran
Posts: 1,135
Thanks: 5
Registered: ‎14-08-2007

Re: Email not working

Well it is now 19:20, and I am still getting authentication problems. It has just refused to send a mail.

PS - I am using IMAP
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Rising Star
Posts: 697
Thanks: 6
Fixes: 3
Registered: ‎30-07-2007

Re: Email not working

Tony what mail client are you using?
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Grafter
Posts: 1,093
Thanks: 2
Registered: ‎08-04-2007

Re: Email not working

Still can't send in either Thunderbird or Outlook via IMAP for me. Thunderbird password nags and Outlook reports an error code.
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Grafter
Posts: 195
Thanks: 4
Registered: ‎30-07-2007

Re: Email not working

Quote from: Username
Now I can't send anything via relay.plus.net (with authentication & connected via PlusNet) - Nothing's changed at this end since eariler today when it was all OK
Sorry to report it's still broken for me - I did manage to get a message out earlier after hitting retry numerious times...
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Community Veteran
Posts: 26,786
Thanks: 989
Fixes: 10
Registered: ‎10-04-2007

Re: Email not working

It's still as the initial service status post for me. With authentication on it fails (although that was working earlier today) with authentication off it works.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Email not working

Thanks Tony.
We've just called out NEtworks and I've just updated Service Status.
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Community Veteran
Posts: 26,786
Thanks: 989
Fixes: 10
Registered: ‎10-04-2007

Re: Email not working

It seems to be OK again now - a test finally worked shortly before 10pm.
Edit: I wonder if it is just individual mail servers that are affected - maybe some of them did not pick up the corrected file.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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Grafter
Posts: 1,093
Thanks: 2
Registered: ‎08-04-2007

Re: Email not working

Not working still and thus the fat lady hasn't sung.
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Community Veteran
Posts: 26,786
Thanks: 989
Fixes: 10
Registered: ‎10-04-2007

Re: Email not working

http://usertools.plus.net/status/archive/1244791633.htm
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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Grafter
Posts: 195
Thanks: 4
Registered: ‎30-07-2007

Re: Email not working

Now getting time out errors when accessing my pop3 boxes  Cry
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All Star
Posts: 1,938
Thanks: 218
Fixes: 23
Registered: ‎02-08-2007

Re: Email not working

Yes I find I can't send this morning except through my Yahoo port
ie
The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was <name removed><at>awebb.org.uk'. Subject 'AWEBB new member notification', Account: '1 Tel', Server: 'relay.plus.net', Protocol: SMTP, Server Response: '550 relay not permitted', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79
jim:green full email redacted mod:end
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All Star
Posts: 1,938
Thanks: 218
Fixes: 23
Registered: ‎02-08-2007

Re: Email not working

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Community Veteran
Posts: 1,135
Thanks: 5
Registered: ‎14-08-2007

Re: Email not working

Quote from: gm4jjj
Tony what mail client are you using?

Thunderbird/Imap
Last night I unchecked the "use authentication" (or whatever it is called - no password anyway), and it goes OK.
Will try again tonight with authentication enabled.