Email not working
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Re: Email not working
10-06-2009 3:37 PM
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Re: Email not working
10-06-2009 3:45 PM
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As far as I'm aware, emails been working since lunchtime?
Are we talking webmail or email client?
Re: Email not working
10-06-2009 4:03 PM
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Quote from: knappettg I can now get webmail using a PC - but my blackberry!
Blackberry has been down some time. Any reasons why?
There shouldn't be any difference TBH. The changes that broke everything this morning have been rolled back (there's a possibility we'll be attempting them again tomorrow morning though).
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Email not working
10-06-2009 5:28 PM
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I still cannot access my webmail using it.
Re: Email not working
10-06-2009 5:54 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Email not working
10-06-2009 8:32 PM
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Outlook Express today Wednesday
10-06-2009 9:44 PM
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Have put in question to support but they seem to be snowed under and I wondered if anyone on here can help
First thing this morning I had no access to email - no OE and Webmail not functioning. Looked at Service Announcements and left it until normal service resumed.
Webmail now seems to be functioning ok but now no Outlook. It loads ok but when I try to send or receive, a pop-up appears telling me I need to log in to access mail.plus.net. My username is there and a password although I have no idea what it is - the memory box is ticked but not accessible. The error codes are 0800CCC90 and 0800CCC92.
I have no idea where tog o from here - can anyone help please?
Many thanks if so.
Re: Email not working
10-06-2009 9:59 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Cannot send emails
10-06-2009 11:01 PM
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I can receive emails but cannot send. A menu appears asking for my password on plus.net and when I type it in it immediately reappears.
I am sure there is nothing wrong at my end, so what is happening, please.
Alex
Re: Email not working
10-06-2009 11:10 PM
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Re: Email not working
10-06-2009 11:15 PM
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I've just set up my plus.com email account in Outlook to be polled every minute.
I'll let you know if I get the same. I'm concerned how many are seeing this, but CSC aren't seeing it.
Re: Email not working
11-06-2009 10:38 AM
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My guess is that Outlook has forgotten the password after the failed login attempts so resetting the password would be my first try before going as far as delete/recreate (I had the forgotten password problem with Thunderbird).
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Email not working
11-06-2009 10:39 AM
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Re: Email not working
11-06-2009 12:57 PM
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I agree with earlier comments re Service announcements and I still haven't had a reply from support - no need now of course so closed question.
Thought the Feedback survey was a bit rubbish. No possibility of saying I'd had no reply at all
Re: Email not working
11-06-2009 3:58 PM
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Quote from: Jameseh Rick,
As far as I'm aware, emails been working since lunchtime?
Are we talking webmail or email client?
It was webmail as i was at work and could not test at home in TB. But all seems OK today, webmail at least
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