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Early activation

FIXED
isaacjb91
Newbie
Posts: 3
Thanks: 1
Registered: ‎26-08-2018

Early activation

Hi,

I've seen numerous posts of people having their broadband activated earlier than the given date. The broadband light is solid and using the setup details im able to navigate the plus.net website? Is it possible to activate these services now?
5 REPLIES 5
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,251
Thanks: 142
Fixes: 57
Registered: ‎26-03-2018

Re: Early activation

Hi @isaacjb91,

I've taken a look into your account today and I've raised a ticket on your account regarding this issue which can be viewed here.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
isaacjb91
Newbie
Posts: 3
Thanks: 1
Registered: ‎26-08-2018

Re: Early activation

Thanks, not really much of a help I'm afraid 😕
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,316
Thanks: 5,958
Fixes: 996
Registered: ‎21-04-2017

Re: Early activation

Fix

Hi @isaacjb91

Based on what you've said I've activated your account on our side even though your order with our suppliers is committed/still open to complete tomorrow.

If you're unable to connect within the next few minutes then I'm afraid we'll need to wait until the order completes.

I hope this helps though and you're able to connect beforehand.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
isaacjb91
Newbie
Posts: 3
Thanks: 1
Registered: ‎26-08-2018

Re: Early activation

Thank you! Its all working as it should!
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,316
Thanks: 5,958
Fixes: 996
Registered: ‎21-04-2017

Re: Early activation

Glad to hear that! Looking good from our side so far too...

No problems, let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team