Early Activation for Plusnet Broadband

[#1]

Hi, my broadband is activating on 19 th of this month. I wonder is there any way I can bring the date foward, wouldn't mind paying extra if the price is reasonable.
Thanks

[#2]

Hi there,

Sorry to disappoint but there's been an issue causing our orders to cancel that we've placed against your line.

This appears to be due to a "tag" that's been left on the line from the previous provider. I've raised a "tags query" with our suppliers to get it removed before we can place a new order.

I'll keep ownership of this to make sure there's no delay between those two activities.

Once we have a new order in place there are options for an expedite but do bear in mind that has a cost of over £100 associated with it.

[#3]

Thanks for the reply.

If it's gonna be that expensive I think I will pass it.

[#4]

No problem,

The TAGS query I've raised should be resolved within the next 72 hours.

I'll be away for a while from tomorrow but I'll ask one of my colleagues to pick this up for you in the meantime.

[#5]

I received a text after your response saying it will be completed on the 19th but it didn't. So I called to plusnet customer service they said I will receive a call from the broadband service provider and it should be done by today. But today I haven't receive anything so I called back to the customer service and in the end they told me you have been personally in charge of my issue so they can't get the reference code, and I have to wait for Monday to get in contact with the broadband service provider.

May I ask when would my broadband be really ready to use?

Thanks,
Cheng

[#6]

Hi Cheng,

I'm sorry this is taking a while to resolve. I still haven't received an update to the "tags" query I've raised with our suppliers.

I've escalated this with them and hopefully should be able to update you on Monday.

[#7]

Hi,
I am still waiting for my broadband activation too. It was supposed to be done by the 19th however there was no further communication by plus net. I cannot wait much longer as I must use broadband for business purpose at home and using mobile data cost me too much every day! Please can anyone find out what is going on?