Early Activation for Plusnet Broadband
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Early Activation for Plusnet Broadband
08-08-2016 4:50 PM
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Thanks
Re: Early Activation for Plusnet Broadband
08-08-2016 5:21 PM
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Hi there,
Sorry to disappoint but there's been an issue causing our orders to cancel that we've placed against your line.
This appears to be due to a "tag" that's been left on the line from the previous provider. I've raised a "tags query" with our suppliers to get it removed before we can place a new order.
I'll keep ownership of this to make sure there's no delay between those two activities.
Once we have a new order in place there are options for an expedite but do bear in mind that has a cost of over £100 associated with it.
Re: Early Activation for Plusnet Broadband
09-08-2016 1:59 AM
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If it's gonna be that expensive I think I will pass it.
Re: Early Activation for Plusnet Broadband
09-08-2016 12:34 PM
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No problem,
The TAGS query I've raised should be resolved within the next 72 hours.
I'll be away for a while from tomorrow but I'll ask one of my colleagues to pick this up for you in the meantime.
Re: Early Activation for Plusnet Broadband
20-08-2016 4:15 PM
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May I ask when would my broadband be really ready to use?
Thanks,
Cheng
Re: Early Activation for Plusnet Broadband
20-08-2016 4:22 PM
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Hi Cheng,
I'm sorry this is taking a while to resolve. I still haven't received an update to the "tags" query I've raised with our suppliers.
I've escalated this with them and hopefully should be able to update you on Monday.
Re: Early Activation for Plusnet Broadband
21-08-2016 12:24 PM
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I am still waiting for my broadband activation too. It was supposed to be done by the 19th however there was no further communication by plus net. I cannot wait much longer as I must use broadband for business purpose at home and using mobile data cost me too much every day! Please can anyone find out what is going on?
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