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ERROR: The account has no invoice in Failed Billing

hebburn68
Hooked
Posts: 6
Registered: ‎19-09-2017

ERROR: The account has no invoice in Failed Billing

Hi. I'm getting this message. Too complicated to raise a ticket. Can anyone assist with this?

I'm getting this message on some sites. I player and Netflix are not working neither.

Account should be all paid as it's don't bu direct debit and there's money in the account that it comes from.

Can anyone advise? We have rebooted all devices including the router but we are still getting the problem intermittently.
2 REPLIES 2
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: ERROR: The account has no invoice in Failed Billing

Hi there.
I’m sorry to hear that you’re getting this error message. Can you turn your router off for 65 minutes as that usually fixes the problem?

Let us know how it goes.
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
MauriceC
Resting Legend
Posts: 4,085
Thanks: 929
Fixes: 17
Registered: ‎10-04-2007

Re: ERROR: The account has no invoice in Failed Billing


@Gandalf wrote:
Hi there.
I’m sorry to hear that you’re getting this error message. Can you turn your router off for 65 minutes as that usually fixes the problem?

 

I appreciate that this is a quick bodge "Fix" @Gandalf,  but is it in the stack to investigate a proper FIX?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.