EE Signal Box Issues
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EE Signal Box Issues
06-06-2013 9:25 AM
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I have an issue in the fact that when I connect it via the plusnet router (technicolor TG582n) it works fine, but when I connect it via my Apple Airport Extreme it just will not connect. I have the AE set up to log in with PPPoE and it connects and works flawlessly apart from this.
I do not want to use the plusnet router, and wondered if anyone knew why this was happening or if there is a workaround to allow this unit to connect?
Cheers
Paul
Re: EE Signal Box Issues
06-06-2013 9:48 AM
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I'm not an Apple I'm afraid but I believe there are some issues with VPN passthough on the Airport Extreme. Hopefully some googling or an Apple expert popping in here may be able to advise further.
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Re: EE Signal Box Issues
06-06-2013 9:57 AM
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The strange thing is, is that it used to work ok when I was on Virgin Media Cable.
I had their router set in "modem only" mode, and the Airport Extreme handling all the DCHP reservations etc.
Literally the only thing that changed on the AE, was the setting from DCHP to PPPoE and the user/pass, all other settings are the same which is why I am totally stumped on this one
Re: EE Signal Box Issues
06-06-2013 10:25 AM
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Re: EE Signal Box Issues
06-06-2013 10:28 AM
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If you have switched off DHCP, then the EE box is not going to have a network address.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: EE Signal Box Issues
06-06-2013 10:38 AM
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Quote from: MisterW That's a bit odd!. I hadn't appreciated you had it working with the AE in the past. Given that the connection changed from DHCP to PPPoE, I wonder if it could be affected by the MTU setting on PPPoE ?. The default for FTTC ( I assume you're Fibre ? ) should be 1492.
Yes it is fibre, but AE doesn't allow me to see or change settings like that so I can't see the exact settings its using.
Quote from: townman DHCP and PPPoE are quite different aspects of router configuration.
If you have switched off DHCP, then the EE box is not going to have a network address.
I have only switched off DCHP in respect of how the router is connecting to the modem. It is still running in DCHP and NAT mode from an assigning point of view, and I have other devices connected via ethernet without a problem inc a VOIP Vonage line and a bridged airport express via home plugs. AE doesn't allow me to see ethernet connected devices, only wireless so I can't confirm what it's actually doing with it which is a pain
Re: EE Signal Box Issues
06-06-2013 11:38 AM
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Quote DHCP and PPPoE are quite different aspects of router configuration
In this case no!. Virgin media use a direct DHCP connection on the WAN to obtain a public IP address whereas most ISP's require PPPoE to connect and obtain an IP.
Typical Apple
Quote Yes it is fibre, but AE doesn't allow me to see or change settings like that so I can't see the exact settings its using.
As I said earlier, I'm no Apple expert but googling earlier I did find something reagrding port forwarding and disabling Mobile Me ( or was it 'back to my mac' ? ) on the AE
Hope that might help a bit...
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Re: EE Signal Box Issues
20-06-2013 8:54 AM
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Re: EE Signal Box Issues
20-06-2013 10:12 AM
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