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E Mails down again

Gel
Seasoned Pro
Posts: 1,805
Thanks: 193
Fixes: 16
Registered: ‎02-08-2007

E Mails down again

AngryReally annoying to find again this morning I cannot send e mails on my POP3 accounts ie
The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'enquiries@dialabroad.co.uk'. Subject 'Re: Channel Islands', Account: '+plus.net', Server: 'relay.plus.net', Protocol: SMTP, Server Response: '550 relay not permitted', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79
Thought this was permanently fixed last week. Angry
3 REPLIES 3
Community Gaffer
Community Gaffer
Posts: 13,934
Thanks: 1,465
Fixes: 119
Registered: ‎04-04-2007

Re: E Mails down again

No problems I'm aware of. I'd be interested to know whether or not you have the same issues when you're not connected to the RIN platform (which we're decommissioning soon anyway)?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Gel
Seasoned Pro
Posts: 1,805
Thanks: 193
Fixes: 16
Registered: ‎02-08-2007

Re: E Mails down again

Yes indeed that cures it Bob, thanks.
Had also found that modifying O/Express setting so that "Outgoing Mail Server" requires authentication
(box checked) is also a fix. Roll eyes
Community Gaffer
Community Gaffer
Posts: 13,934
Thanks: 1,465
Fixes: 119
Registered: ‎04-04-2007

Re: E Mails down again

Sounds like BT Retail might have introduced some new IP ranges that we're not aware of then (we have to explicitly specify what IP addresses our relay servers allow unauthenticated connections from).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵