Dropped again
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- Re: Dropped again
Dropped again
13-02-2012 7:25 PM
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Re: Dropped again
13-02-2012 8:43 PM
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I've just ran a line check and looking at it I think you should not only be getting more than you are at the moment but you should be getting far more than the 4Mb, and I'm quite sure I'll get it for you. So, firstly, can you tell me what router you're using, are you using any extension cables/sockets? Do you have a master socket with a test socket behind the lower half of the faceplate?
Jojo
Re: Dropped again
13-02-2012 9:11 PM
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The router i am using is a Belkin N wireless, it's plugged straight into the wall and i dont have a master socket in the house.
Re: Dropped again
14-02-2012 11:57 AM
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How do you mean it's plugged straight into the wall? Could you describe it? Is it already filtered? Where in the property is it located? What kind of property is it, is it a house or a purpose built flat?
Jojo
Re: Dropped again
14-02-2012 7:30 PM
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I mean that the router isnt connected via any power exstensions, yes its filtered, i live in a house and i live in a town its about 1.6 miles away from the exchange, Dunno if that helps.
Re: Dropped again
15-02-2012 8:13 PM
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Download speedachieved during the test was - 2.57 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 2.7 Mbps
The profile has been dropped from 3.3mbs to 2.7mbs can you please put it back up.
Re: Dropped again
16-02-2012 10:29 AM
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Re: Dropped again
16-02-2012 1:28 PM
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I don't have a test socket in my house, the only thing that has change over the last week or so is that my plus net profile has been dropped from 3.3mb to 2.7mb can you just put it back up please, there are no issues on my side
Re: Dropped again
16-02-2012 2:37 PM
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Our faults checker has identified a problem with your phone line. As we are not your phone provider we cannot raise this for you. You need to raise this fault with your phone provider for them to fix. Once this is done we'll be able to look at any problems you have with your broadband. You can see from all the dropped connections on the graph below how this is affecting your broadband.
Jojo
Re: Dropped again
17-02-2012 11:19 AM
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i've given bt a ring an raised the fault, this seems to have fixed it, back up to 3.3mbps. Thanks for the help
Re: Dropped again
17-02-2012 1:29 PM
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I still think your sync should be higher, I be interested to know how the wiring runs in your house.
Jojo
Just tried calling you. Is there a mobile I can get you on?
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