Drop in speed
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- Re: Drop in speed
Drop in speed
24-01-2014 10:07 PM
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So the past few days I've noticed quite a drop in speed. Its odd because when this has happened, my upload speed has like increased a crap load.
I used to run a speedtest at about 40mb down / 3mb up
Now its 14mb down / 14mb up.
After running the BT Speedtest these are my results :-
Download Speed - 7.73mbps
Upload Speed - 12.04mpbs
Latency - 61.88
Further Diagnostics -
Quote Download speedachieved during the test was - 7.73 Mbps
For your connection, the acceptable range of speedsis 38.85 Mbps-48.57 Mbps .
Additional Information:
IP Profile for your line is - 48.57 Mbps
Upload speed achieved during the test was - 12.04Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
You are currently connected to gateway pcl-ag05.
This is located in City Lifeline House.
Any information as to why theres a significant drop in speed? (PS. Im in Scotland)
Re: Drop in speed
25-01-2014 1:33 AM
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Re: Drop in speed
25-01-2014 2:33 AM
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There's no speed estimate currently held on your account.
Current line speed:
48.4 Mb
I've noticed its picked back up
but thats the first time its been like that slow, and was for a couple of days. Just didnt want to post right away I've never had a problem with 'peak' times (is 10pm even a peak time? not sure whats classed as peak time nowadays)
Just hope its not a frequent occurrence..
dick:quote
Re: Drop in speed
26-01-2014 8:49 PM
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kinda annoying.
Re: Drop in speed
27-01-2014 3:20 PM
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Can't see any obvious causes I'm afraid, have you tried running a BT speed test when it happens? With any luck you'll get invited to run the TAP3 test which would prove a fault in the network if it was slow as you're not connected to the internet when running a TAP3.
Re: Drop in speed
28-01-2014 10:07 PM
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Ive done the tap3 test and these are the results:
Quote 1. Best Effort Test: -provides background information.
Download Speed
7.53 Mbps
0 Mbps 48.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 7.53 Mbps
For your connection, the acceptable range of speedsis 38.6 Mbps-48.25 Mbps .
Additional Information:
IP Profile for your line is - 48.25 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.01 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.01Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Re: Drop in speed
29-01-2014 10:28 AM
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Re: Drop in speed
02-02-2014 8:30 PM
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Re: Drop in speed
03-02-2014 2:19 PM
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I'm really sorry to hear that the issue is still ongoing. I've given our Faults Team a nudge to get this picked up for you ASAP.
Re: Drop in speed
05-02-2014 9:34 PM
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Everything was fine that day/night (Yesterday) then booom tonight it drops again, also ive been noticing that my IP Profile has been getting lower also (my internet doesnt suffer from any disconnects)
Decided to do a speedtest then a TAP3 test and as you can see from the results :-
Quote Download speedachieved during the test was - 3.88 Mbps
For your connection, the acceptable range of speedsis 36.11 Mbps-45.14 Mbps .
Additional Information:
IP Profile for your line is - 45.14 Mbps
The profile has went from 48.25 to 45.14 in the matter of a day. I just hope it doesnt continually drop till this problem has been fixed. Because getting these results on a 50mb line at night is just not doing it for me. I pay for a service and get this?
Re: Drop in speed
06-02-2014 11:01 AM
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Re: Drop in speed
06-02-2014 9:09 PM
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And they say that the speed im receiving is well within what i should be getting on the profile im on.. what a load of tosh.
Evenings (9pm > ) is when im receiving the slow speeds and they keep asking for speed tests at peak time, which i provide them.
So from what im gathering 4-12mb is well within its good speed on a 45mb IP Profile....
Is it just me or would i be better just going back to ADSL2+ since thats what i was getting on that.
Re: Drop in speed
07-02-2014 10:35 AM
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Re: Drop in speed
07-02-2014 6:51 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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