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Drop in fibre speed

NedLudd
Grafter
Posts: 1,898
Thanks: 8
Registered: ‎20-10-2012

Drop in fibre speed

I've opened a ticket (85549262) on the 12th, as yet unanswered, and wondered if someone from the DCT could kindly take a look at it for me. Smiley
Geoff,
York.
9 REPLIES 9
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Drop in fibre speed

Hi NedLudd,
I've just given our Team Leaders in the Faults Team a nudge to have this ticket picked up for you. Really sorry for the delay on that 😕
NedLudd
Grafter
Posts: 1,898
Thanks: 8
Registered: ‎20-10-2012

Re: Drop in fibre speed

Many thanks Chris!  Smiley
Geoff,
York.
NedLudd
Grafter
Posts: 1,898
Thanks: 8
Registered: ‎20-10-2012

Re: Drop in fibre speed

Chris - I would appreciate it if you could look over my ticket. I'm not happy with the latest response and would like your opinion.
Geoff,
York.
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Drop in fibre speed

Hi,
I've taken a look for you and I have taken a look at the testing. Would you be able to do a quick test for me and connect via PPPoE please?
Your sync rates are absolutely top, so it's a throughput issue we're seeing here which we can take a look at.
NedLudd
Grafter
Posts: 1,898
Thanks: 8
Registered: ‎20-10-2012

Re: Drop in fibre speed

Thanks Chris, I'm available most of today (except about 3:45pm for an hour) for further testing!
What does a connect via PPPoE entail?
Geoff,
York.
LinnPlusnet
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Drop in fibre speed

NedLudd
Grafter
Posts: 1,898
Thanks: 8
Registered: ‎20-10-2012

Re: Drop in fibre speed

Thanks Linn, here we go :-
Down 73.66
Up 12.68
Ping 20.00
These are the speeds I had since day one!
Geoff,
York.
NedLudd
Grafter
Posts: 1,898
Thanks: 8
Registered: ‎20-10-2012

Re: Drop in fibre speed

Reconnected again via router and all is back to normal!  Grin
Many thanks each and all!
Geoff,
York.
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Drop in fibre speed

Smiley