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Drop in Speed and IP Profile

Posts: 5
Registered: ‎16-01-2013

Drop in Speed and IP Profile

I took the connection in Jan and at that time I was getting around 15 mb download - it stayed like that couple of months and now the speed I get is 12 mb . In Jan the BT profile was showing 15mb and now its showing 12mb . I am not sure what has changed .. nothing on my side for sure Smiley .
I have tried resetting both Plusnet and BT Fibre routers today .. lets see if anything changes.. does anyone have any suggestions..
Plusnet Help Team
Plusnet Help Team
Posts: 13,817
Thanks: 271
Fixes: 78
Registered: ‎27-04-2007

Re: Drop in Speed and IP Profile

Hi there,
I've checked and must admit that I can't see any obvious cause for that. I can see a few drops in the past 24 hours but that's probably yourself rebooting the modem.
If this doesn't improve I'd suggest raising a fault
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team