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Drop in Line Speed
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Drop in Line Speed
10-06-2014 1:12 PM
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Afternoon,
Our connection has been happily sitting at ~8mb for the majority of our time with Plusnet but in the past few weeks it has dropped to ~2mb. Power outages caused the router to reset so i've left it alone for the past few days (9 according to the router status screen) to see if it stabilises, but nothing has improved.
Initially i ran the further diagnostics on the BT Speedtest site and my IP Profile came in at 8mb. After running the test again today it has now dropped to 2mb (see photo below).
The Line Speed as per the Plusnet indicator is reading 7.15mb. I've thrown in a shot of the router status screen if this is of any use.
Any help rectifying this would be greatly appreciated!
Ta,
Shaun
Our connection has been happily sitting at ~8mb for the majority of our time with Plusnet but in the past few weeks it has dropped to ~2mb. Power outages caused the router to reset so i've left it alone for the past few days (9 according to the router status screen) to see if it stabilises, but nothing has improved.
Initially i ran the further diagnostics on the BT Speedtest site and my IP Profile came in at 8mb. After running the test again today it has now dropped to 2mb (see photo below).
The Line Speed as per the Plusnet indicator is reading 7.15mb. I've thrown in a shot of the router status screen if this is of any use.
Any help rectifying this would be greatly appreciated!
Ta,
Shaun
Message 1 of 6
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Re: Drop in Line Speed
10-06-2014 1:19 PM
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Welcome to the forums
I have a nasty feeling that the BT systems have got their knickers in a twist with a mismatch between the profiles held in different databases
If I am correct a line reset may fix it but if it doesn't it will need direct Plusnet involvement with BTw
I have a nasty feeling that the BT systems have got their knickers in a twist with a mismatch between the profiles held in different databases
If I am correct a line reset may fix it but if it doesn't it will need direct Plusnet involvement with BTw
Message 2 of 6
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Re: Drop in Line Speed
10-06-2014 1:47 PM
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Just looking at this now.
Looks as though something has got stuck on our suppliers side somewhere, I'll post back when I've got a bit more information for you.
Looks as though something has got stuck on our suppliers side somewhere, I'll post back when I've got a bit more information for you.
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Re: Drop in Line Speed
10-06-2014 1:52 PM
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Ta very much for the prompt replies so far!
Shaun
Shaun
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Re: Drop in Line Speed
10-06-2014 2:04 PM
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No worries!
That should be sorted within the next few minutes.
That should be sorted within the next few minutes.
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Re: Drop in Line Speed
10-06-2014 3:03 PM
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Looking much better now.
Thanks for the help!
Shaun
Thanks for the help!
Shaun
Message 6 of 6
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