Downloading speed so much slower than previous subscription
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Downloading speed so much slower than previous subscription
08-07-2008 3:58 PM
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Re: Downloading speed so much slower than previous subscription
08-07-2008 4:04 PM
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TBH it depends on what you are downloading, I can see you are on BBYW Option 1 which has certain rate limits applied at certain times of the day. You can see which protocols these affect here:-
http://www.plus.net/support/broadband/quality_broadband/speed.shtml#Option1speeds
Are your speed test results good? Try performing a couple at http://www.speedtester.bt.com and post the results back.
Re: Downloading speed so much slower than previous subscription
08-07-2008 4:08 PM
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B.
Re: Downloading speed so much slower than previous subscription
08-07-2008 4:09 PM
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Thanks for your time on the phone just now.
Like I said, part of the problem might have been down to our not profiling your connection in line with what BT do, so I've just made a change at this end.
The speed test site I was telling you about was http://www.mybroadbandspeed.co.uk
Another good one to use (although sometimes it doesn't work!) is http://www.speedtester.bt.com
It'll ask you for your telephone number and also your username. the the one that looks like username@plusdsl.net
Let us know how you get on
Re: Downloading speed so much slower than previous subscription
08-07-2008 4:11 PM
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Re: Downloading speed so much slower than previous subscription
08-07-2008 7:43 PM
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Re: Downloading speed so much slower than previous subscription
08-07-2008 7:53 PM
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B.
Re: Downloading speed so much slower than previous subscription
09-07-2008 9:15 AM
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Let me know if things start feeling a little bit on the slow side and we'll see if there's something else that we can suggest.
Re: Downloading speed so much slower than previous subscription
09-07-2008 11:40 AM
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Re: Downloading speed so much slower than previous subscription
09-07-2008 12:41 PM
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Re: Downloading speed so much slower than previous subscription
10-07-2008 11:21 AM
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Re: Downloading speed so much slower than previous subscription
10-07-2008 11:24 AM
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If it's P2P/torrents then please remember that your account is subjected to the rate limits detailed here:-
http://www.plus.net/support/broadband/quality_broadband/speed.shtml#Option1speeds
Re: Downloading speed so much slower than previous subscription
10-07-2008 11:37 AM
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Re: Downloading speed so much slower than previous subscription
10-07-2008 11:41 AM
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If you're intending to continue using P2P, then at the very least I would suggest that Option 2 is a better option (although please bear in mind these are also rate-limited during peak times).
For a truly unrestricted (in terms of protocol limits) service, BBYW Pro would be the best suggestion as you will be able to attain line-speed 24/7. However, there is a premium for this which is reflected in the higher charges for BBYW Pro.
You really need to assess your usage and look at the available options. http://www.mybroadbandusage.co.uk/ is a good site for calculating what your usage is likely to be.
B.
Re: Downloading speed so much slower than previous subscription
10-07-2008 11:45 AM
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Unfortunately cancelling your account would result in charges for the deferred activation and router we sent along with the 30 day cancellation period.
If you are going to be using P2P regularly then option 2 or pro would be my initial suggestions of accounts to switch to.
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