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Download speed slower than modem indicated connection speed
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Download speed slower than modem indicated connection speed
09-04-2010 10:11 PM
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I already have a ticket out on this but I am wondering what may lay behind this problem.
Bank Hol Monday my upto 8meg broadband crashed and burned. The modem could not find a stable connection for most of the day until it settled down at around 300kbps from a normal 5-6mbps.
At the moment (9th April) the modem is saying that I am connected at 7328 kbps but download speed testers say I am around the 200kbps mark. So what can cause a connection of 7+mbps but only a download speed of under 300kbps? Did a tired technician spill his tea in the exchange?
Broadband2k
Happy Plusnet customer since 2002
Bank Hol Monday my upto 8meg broadband crashed and burned. The modem could not find a stable connection for most of the day until it settled down at around 300kbps from a normal 5-6mbps.
At the moment (9th April) the modem is saying that I am connected at 7328 kbps but download speed testers say I am around the 200kbps mark. So what can cause a connection of 7+mbps but only a download speed of under 300kbps? Did a tired technician spill his tea in the exchange?
Broadband2k
Happy Plusnet customer since 2002
Message 1 of 5
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Re: Download speed slower than modem indicated connection speed
09-04-2010 10:15 PM
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IP profile run the BT speedtest to check
Plusnet profile - check here https://portal.plus.net/my.html?action=data_transfer_speed
http://www.kitz.co.uk/adsl/IPprofile.htm
Plusnet profile - check here https://portal.plus.net/my.html?action=data_transfer_speed
http://www.kitz.co.uk/adsl/IPprofile.htm
Message 2 of 5
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Re: Download speed slower than modem indicated connection speed
09-04-2010 10:46 PM
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PlusNet:
Telephone number:
0145375****
Phone exchange:
STROUD
Estimated line speed:
5 - Checked on 2009-05-22 13:46:28
Current line speed:
250
--
BT
Download speedachieved during the test was - 210 Kbps
For your connection, the acceptable range of speeds is 600-5000 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 5000 Kbps
Telephone number:
0145375****
Phone exchange:
STROUD
Estimated line speed:
5 - Checked on 2009-05-22 13:46:28
Current line speed:
250
--
BT
Download speedachieved during the test was - 210 Kbps
For your connection, the acceptable range of speeds is 600-5000 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 5000 Kbps
Message 3 of 5
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Re: Download speed slower than modem indicated connection speed
09-04-2010 10:58 PM
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unfortunately there are two different BT outputs, and nobody seems to know why, the one you got doesnt give the correct answer, i.e. it hasnt gor your profile speed, give it another try, but you have to wait a while before you can
Message 4 of 5
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Re: Download speed slower than modem indicated connection speed
10-04-2010 9:19 AM
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Current line speed 250kbps is the problem.
It should pick up in about 12/24 hours after the IP profile increases (it may already have)
It should pick up in about 12/24 hours after the IP profile increases (it may already have)
Message 5 of 5
(470 Views)
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