Download speed from 6-7Mbps to just under 2Mbps :(
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- Re: Download speed from 6-7Mbps to just under 2Mbp...
Download speed from 6-7Mbps to just under 2Mbps :(
27-04-2013 1:09 AM
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Been reading through the hints and tips as nothing has changed my end ? was wondering if it was a case of the server filling up and getting slower ?
Anyway, tried changing filters ect with no success, followed the links on here again tonight and I'm getting this ?
BT Wholesale Broadband Performance Test
Broadband Speed Test Results
Download Speed (Mbps) : 1.98
Upload speed (Mbps) : 0.37
Ping latency (ms): 32.63
Any advice guys?
Cheers
A Wills
Re: Download speed from 6-7Mbps to just under 2Mbps :(
27-04-2013 1:13 AM
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Also could you check your Current Line speed (Login required)
Re: Download speed from 6-7Mbps to just under 2Mbps :(
27-04-2013 9:06 AM
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Provide the stats Anotherone has asked for and we'll be able to help you.
Also if you have a master socket with a test socket behind the removable lower half the router stats from there would be useful.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Download speed from 6-7Mbps to just under 2Mbps :(
28-04-2013 10:15 PM
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DSL Connection
Link Information
Uptime: 1 day, 14:15:58
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 16.0 / 29.0
SN Margin (Up/Down) [dB]: 21.0 / 8.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 3 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 23 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 2,602
HEC Errors (Up/Down): 0 / 893
Re: Download speed from 6-7Mbps to just under 2Mbps :(
28-04-2013 10:16 PM
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Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
7.15 Mb
Re: Download speed from 6-7Mbps to just under 2Mbps :(
28-04-2013 11:02 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Download speed from 6-7Mbps to just under 2Mbps :(
28-04-2013 11:16 PM
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There's a possibility that there could be exchange congestion, as you seem to be on 20CN, can you check the VP status of your exchange here. Have you run speedtests at off-peak times?
Can you run the BTw Performance test (ignore the red preamble except make sure no other programs are using the Internet) and at the end of the first run, click the Further Diagnostics button, enter just your Phone number and Run the Further Diagnostics Test. Do a Copy and Paste of the results and post here (no need to grab an image). Just be worth checking that it's giving the correct profile.
The other thought is check which Gateway you are on (make a note) and then do a Gateway hop, log in to your modem/router and go to the Internet Box as shown here and click Disconnect. This drops the PPP session to Plusnet. Wait about 30 seconds and then Click Connect. You should be on a new Gateway. Run the speedtest again.
Re: Download speed from 6-7Mbps to just under 2Mbps :(
29-04-2013 3:11 PM
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I've just tested your line and it showed up a consistency failure, basically your profile at the exchange isn't what it should be. I've requested an SNR reset that should resolve that within the next couple of hours, please let us know if it's made no difference?
Re: Download speed from 6-7Mbps to just under 2Mbps :(
30-04-2013 9:37 PM
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Again many thanks
adie:quote
Re: Download speed from 6-7Mbps to just under 2Mbps :(
01-05-2013 3:10 PM
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Re: Download speed from 6-7Mbps to just under 2Mbps :(
01-05-2013 4:14 PM
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Looking at the forums it seems to have happened to quite a few people at the same time...wierd.
Re: Download speed from 6-7Mbps to just under 2Mbps :(
01-05-2013 5:21 PM
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Re: Download speed from 6-7Mbps to just under 2Mbps :(
03-08-2014 1:36 PM
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Re: Download speed from 6-7Mbps to just under 2Mbps :(
03-08-2014 2:13 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Download speed from 6-7Mbps to just under 2Mbps :(
04-08-2014 7:18 AM
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