Download Speed stuck
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Download Speed stuck
06-02-2013 7:01 AM
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Anyone else with problems since plusnet overnight maintenance?
Re: Download Speed stuck
06-02-2013 9:53 AM
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Sorry to hear about the speed issue, you've definitely done the right thing by raising a fault though. However I would seriously doubt that any overnight maintenance could be causing that for you.
If you're in any doubt of that try rebooting and seeing which gateway you're connected to, I would expect you to see any difference in speeds.
Adam
Re: Download Speed stuck
07-02-2013 6:40 AM
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Re: Download Speed stuck
07-02-2013 8:14 AM
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Re: Download Speed stuck
07-02-2013 8:41 AM
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I now believe that somehow in the process of BT correcting some other line fault it has had the unfortunate side effect of resetting my profile.
Re: Download Speed stuck
07-02-2013 8:42 AM
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Re: Download Speed stuck
07-02-2013 9:02 AM
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Re: Download Speed stuck
07-02-2013 2:59 PM
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'I've tested your line and can see that our suppliers have recently moved your connection to a less busy part of the exchange. On looking into this more however, I can see that not all of the settings for your line were set up, leaving your line with the default 2Mbps speed restriction settings. I've arranged for the line to be reset to try and correct this.'
Here's hoping!
Re: Download Speed stuck
07-02-2013 6:15 PM
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It occurs to me that problems posted on the forum get sorted a hell of a lot quicker than if you go through the problem assist and raise a ticket
This is not an observation of this thread but a number of other threads as well which I have been monitoring
PS I still have a slow speed problem after raising 2 tickets now a few weeks old
Re: Download Speed stuck
08-02-2013 10:39 AM
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I'm glad to see our faults team have responded. I hope things improve soon for you due to what's been mentioned on your ticket.
@BryanP
It just looks like our faults team need you to respond with some info on ticket 65069366.
Keep us posted both of you!
Re: Download Speed stuck
08-02-2013 11:16 AM
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Re: Download Speed stuck
08-02-2013 11:30 AM
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