Download Speed Issues
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Re: Download Speed Issues
31-07-2019 2:14 PM
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Re: Download Speed Issues
01-08-2019 10:38 PM - edited 01-08-2019 10:39 PM
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Today's results:
. Product name: |
Plusnet Hub |
2. Serial number: |
+081441+NQ74407010 |
3. Firmware version: |
Software version 4.7.5.1.83.8.263 Last updated 26/03/19 |
4. Board version: |
Plusnet Hub One |
5. DSL uptime: |
0 days, 06:56:18 |
6. Data rate: |
1003 / 12204 |
7. Maximum data rate: |
996 / 11628 |
8. Noise margin: |
6.3 / 2.1 |
9. Line attenuation: |
21.7 / 41.4 |
10. Signal attenuation: |
21.4 / 39.7 |
11. Data sent/received: |
33.1 MB / 1.7 GB |
Download Speed (Mbps): 9.04
Upload Speed (Mbps) : 0
Ping Latency (ms): 387
Download Speed (Mbps): 9.12
Upload Speed (Mbps) : 0
Ping Latency (ms): 279
Download Speed (Mbps): 9.04
Upload Speed (Mbps) : 0
Ping Latency (ms): 313
Upload Speed and ping latency don't look good! I take it Noise Margin is not what it was reset to?
Re: Download Speed Issues
02-08-2019 8:34 AM
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Thanks for getting back to us @FrustratedUser
Your download speeds seem fine, but your upload speed definitely isn't good.
High latency is generally just a side effect, so I wouldn't worry about that for now.
Firstly I've adjusted the download speed profile on your account to reflect your sync rate of 12mbps, if you can do a single disconnect/reconnect in your router settings, you should pick up a slightly higher download speed.
The noise margin(SNR) looks to be sticking at 3dB the downstream and while we can try and force this to 6dB, it shouldn't affect the upstream side of things as that's already showing as 6dB.
What do your speeds look like on a different speedtester like http://www.thinkbroadband.com/speedtest? Just that we're aware that the BT speedtester can be a bit intermittent on unreliable results upon occasion.
Re: Download Speed Issues
02-08-2019 5:05 PM
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I have done the single disconnect as requested. Here are the router stats and speed tests after the disconnect:
2/8 after reset
1. Product name: |
Plusnet Hub |
2. Serial number: |
+081441+NQ74407010 |
3. Firmware version: |
Software version 4.7.5.1.83.8.263 Last updated 26/03/19 |
4. Board version: |
Plusnet Hub One |
5. DSL uptime: |
0 days, 02:18:43 |
6. Data rate: |
1006 / 12328 |
7. Maximum data rate: |
1044 / 12212 |
8. Noise margin: |
6.5 / 2.3 |
9. Line attenuation: |
21.7 / 41.4 |
10. Signal attenuation: |
21.5 / 39.7 |
11. Data sent/received: |
10.5 MB / 86.0 MB |
BT Wholesale
Download Speed (Mbps): 6.88 Upload Speed (Mbps) : 0 Ping Latency (ms): 276
Download Speed (Mbps): 9.52 Upload Speed (Mbps) : 0.34 Ping Latency (ms): 1782
Download Speed (Mbps): 9.36 Upload Speed (Mbps) : 0 Ping Latency (ms): 381
Ookla
Ping 40ms 35ms 36ms
Download 8.36 8.03 9.91
Upload 0.78 0.83 0.78
Re: Download Speed Issues
02-08-2019 6:34 PM
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Hi @FrustratedUser,
Thank you for sending those stats over. I'm sorry to see that you're still experiencing problems with your connection, particularly on the upload side of things.
Testing your line still isn't picking up the cause of this issue from here, so we'll need to do some troubleshooting to try and narrow down the cause. I'd recommend starting with basic checks here: http://goo.gl/p2tpvL If these checks don't resolve the problem, the next step would be to connect your router directly to the test socket, which is under the faceplate of your master socket and seeing if the connection stabilises. This rules out internal wiring, face plates and extension sockets as being the cause. Please see the following guide for instructions on how to connect to the test socket. https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
Please let us know if the troubleshooting checks don't resolve the problem.
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