Do these stats look okay?
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Do these stats look okay?
04-01-2015 9:14 AM
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I was at my mum's house yesterday and was just looking at the connection settings (see attached)
She uses a hub 3 due to signal from technicolour being low.
Regards
NE
Re: Do these stats look okay?
04-01-2015 9:39 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Do these stats look okay?
04-01-2015 2:00 PM
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Follow the usual checks which I expect you are well familiar with...
Quiet line test / wiring checks / connection to the test socket...
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Do these stats look okay?
05-01-2015 9:22 AM
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Re: Do these stats look okay?
05-01-2015 8:56 PM
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There's no test socket due to there being no master socket as it's star wiring
Not sure if it helps but when dialling my mum off house phone there seems to be a click noise in the dial tone (it only happens once) sound quality is fine.
TalkTalk said this was the highest the line could handle, but that's TalkTalk!
NE
Re: Do these stats look okay?
05-01-2015 9:45 PM
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One of the sockets will be a master socket - probably the one from which all the others 'star' off.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Do these stats look okay?
06-01-2015 5:57 AM
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Quote from: NorthEasterner
TalkTalk said this was the highest the line could handle, but that's TalkTalk!
NE
So it's not a pn provided service?
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Do these stats look okay?
06-01-2015 10:19 AM
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Maybe you could persuade your Mum to move over to Plusnet then we can do some other line tests and get more information....and don't forgot your referrals bonus!
Re: Do these stats look okay?
07-01-2015 7:59 PM
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Sorry forgot to mention, my mum is on Plusnet, unlimited ADSL.
TalkTalk was her previous supplier, they were the ones who said that was her maximum speed on the line. To say, since PN switchover, the speed has increased by 1mb or so.
However she's getting less than quoted.
NE
Re: Do these stats look okay?
07-01-2015 8:11 PM
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The black cable that goes into the air vent, comes out the other side, the cable then goes into a small white junction box and 2 wires come out. 1 cable goes to one standard socket, and the other to another standard socket which is upstairs.
Although there is another socket in the cupboard, this is another standard socket (can't find where the cable trails)
Looked in all rooms and can't find a master socket, I'm convinced that the white small junction box is in place of an master socket.
Can I get BT to sort this out? Surely since it's BT's property, they'll have to do it for free.
NE
Re: Do these stats look okay?
11-01-2015 9:24 PM
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NE
Re: Do these stats look okay?
12-01-2015 10:25 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Do these stats look okay?
12-01-2015 11:24 AM
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When I had problems with my internet connection (and phone line) the BT engineer replaced a bit of old and brittle external cable,& rearranged the wiring to make the lounge socket a true master socket.
I later had a seperate issue when BT mistakenly changed my phone number.!! In sorting this out,the 2nd BT guy found that one of the other extensions was also suffering from a damaged wire leading to excessive noise - for simplicity,we disconnected the remaining extensions and I saw a vast improvement in my download stats and a clean phone line.
UNFORTUNATELY, if you ask BT to sort the star wiring out without there being a fault then they will charge megabucks for the job ~ £250 if memory serves.
Re: Do these stats look okay?
12-01-2015 12:20 PM
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Re: Do these stats look okay?
12-01-2015 5:14 PM
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But my mum or I will certainly not be paying £250!
NE
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